NDIS Customer Care & Scheduling Coordinator (Hybrid)

Pickles Auctions; Gold Coast City; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Strong culture & recognition program

Novated leasing benefits

12 weeks paid parental leave

Comprehensive learning and development

Sonder digital wellbeing platform

Income protection insurance

Share plan

Hybrid working

Job summary

Plan and Support Services is hiring a Customer Care (Contact Centre) team member to support NDIS participants and providers across Australia. The role combines phone, email and live chat to guide customers through plans and processes with a focus on clear, compassionate communication.

The position offers hybrid work (2 days in office, 3 days from home) with 4 weeks training and a supportive, values-driven culture.

Qualifications

• Minimum 12 months experience in a call/contact centre in a customer care role.
• Experience supporting customers, participants or providers in a service-focused environment would be beneficial.
• NDIS knowledge is a bonus but training will be provided.

Responsibilities

• Speak with NDIS participants, nominees and service providers to navigate questions and processes.
• Respond to enquiries through phone, email and live chat, aiming to resolve issues first time.
• Handle a high volume of enquiries in a fast-paced environment while balancing experience, quality and efficiency.
• Listen carefully and provide clear, confident support for varying levels of understanding.
• Explain NDIS processes, funding and services clearly to participants.

Skills

Call centre experience

Customer care

NDIS knowledge (bonus)

Communication skills

Problem solving

Education

12 months call centre experience

Job description

Plan and Support Services is hiring a Customer Care (Contact Centre) team member to support NDIS participants and providers across Australia. The role combines phone, email and live chat to guide customers through plans and processes with a focus on clear, compassionate communication.

The position offers hybrid work (2 days in office, 3 days from home) with 4 weeks training and a supportive, values-driven culture.