NDIS Coordinator

Endeavour; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Entertainment allowance up to $2,650

Employee Assistance Program

Health insurance discounts

Fitness Passport

Recognition program

Free flu vaccinations

Job summary

Endeavour Foundation is seeking an NDIS Coordinator in Brisbane to support customers through onboarding, planning and reviews, and to advocate for their needs. You will develop clear planning documentation and build strong relationships with families and stakeholders.

You will maintain knowledge of NDIS processes, manage a caseload, and collaborate with Service Delivery to align supports with goals and independence. A strong, client-centred approach is essential.

Qualifications

• Strong knowledge of the NDIS planning and review processes.
• Experience with people with disability preferred.
• Excellent verbal and written communication.
• Ability to manage a customer caseload and prioritise tasks.
• Ability to work autonomously and take ownership.

Responsibilities

• Support customers through NDIS onboarding, planning and review processes.
• Prepare customers for NDIA planning and review meetings and advocate for their support needs.
• Complete accurate and fit-for-purpose NDIS planning documentation.
• Build strong relationships with customers, families, nominees and key stakeholders.
• Work closely with Service Delivery teams to understand customer goals and support requirements.
• Support customers to make informed choices and maximise independence.
• Identify services and supports aligned with each customer’s goals.
• Maintain current knowledge of the NDIS and share information with customers and stakeholders.
• Manage a customer caseload effectively and meet deadlines.
• Contribute to continuous improvement and positive customer experiences.

Skills

NDIS knowledge

Stakeholder engagement

Communication skills

Organisational skills

Education

Bachelor's degree in Social Work, Psychology, Human Services or related (advantageous)

Job description

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

Make an Impact

As an NDIS Coordinator, you’ll work closely with our customers, their families and key stakeholders to support them throughout their NDIS journey.

You’ll use your knowledge of the NDIS to help customers understand and maximise their plans, prepare for planning and review meetings, and ensure their goals and support needs are clearly represented.

Building strong relationships will be at the heart of your role. You’ll advocate for customers, coordinate with internal and external stakeholders and help identify the right services and supports to enable customers to achieve their goals and maximise their independence.

Key duties of this role are to:

• Support customers through NDIS onboarding, planning and review processes.
• Prepare customers for NDIA planning and review meetings and advocate for their support needs.
• Complete accurate and fit-for-purpose NDIS planning documentation.
• Build strong relationships with customers, families, nominees and key stakeholders.
• Work closely with Service Delivery teams to understand customer goals and support requirements.
• Support customers to make informed choices, exercise control and maximise their independence.
• Identify appropriate services and supports aligned with each customer’s goals.
• Maintain current knowledge of the NDIS and share information and guidance with customers and stakeholders.
• Manage a customer caseload effectively, ensuring actions and deadlines are followed through.
• Contribute to continuous improvement and positive customer experiences across our services.

What you can bring to the team

You’re a customer-focused professional who understands the NDIS and is passionate about helping people with disability achieve positive outcomes.

You’ll be confident building relationships with customers, families and stakeholders and comfortable navigating complex situations. You’re organised, proactive and able to manage competing priorities while ensuring customers remain at the centre of your decisions.

To succeed in this role, you will have:

• Strong working knowledge of the NDIS and its planning and review processes.
• Experience working with people with disability, ideally intellectual disability.
• Experience supporting customers to identify needs, overcome barriers and work towards solutions.
• Strong stakeholder engagement and relationship-building skills.
• Experience working collaboratively with families, nominees or decision makers.
• Excellent verbal and written communication skills.
• Strong organisation and time-management skills with the ability to manage a customer caseload.
• The ability to work autonomously and take ownership of outcomes.
• A customer-focused and person-centred approach.
• Qualifications in Social Work, Psychology, Human Services or a related discipline are advantageous but not essential.

You will be required to undertake a“Fit2Work” National Criminal History Check and hold or be willing to obtain a Blue Card and NDIS Worker Screening Check.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits! Package up to$15,900of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Discounted family gym memberships through Fitness Passport.
• Reward and Recognition Program.
• Free flu vaccinations.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.