Client Intake & Assessment Practitioner

Endeavour Foundation; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Entertainment benefit

Professional development

Employee Assistance Program

Corporate health insurance

Paid parental leave

Job summary

Endeavour Foundation in Cannon Hill, Brisbane, is seeking a Client Intake and Assessment Practitioner to join our Business Excellence team. You will be the first contact for Home and Community enquiries and assess clients to connect them with suitable services under the NDIS framework.

You will analyse disability assessments, develop tailored support plans and collaborate with regional leaders to grow access to Endeavour Foundation services across Qld, NSW and Vic.

Qualifications

• Minimum 4 years’ experience in the community services sector.
• Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.

Responsibilities

• Understand and assess a clients' support needs, confirming functional capability and ensuring staff and leaders have appropriate training.
• Support a culture of person-centred practice which puts clients, families, carers and guardians at the forefront of everything we do.
• Provide a customer experience in line with Endeavour Foundation’s values and behaviours, managing day-to-day relationships with clients, their families and external referral organisations.
• Foster collaboration with regional site leadership teams, supporting co-creating and co-delivery across the business.
• Match clients to life-changing services that support their goals and maximise NDIS funding.
• Assist in developing a pipeline of qualified leads aligned to drive growth and sustainability of our core customer program.

Skills

NDIS knowledge

Client intake

Case management

Risk assessment

Communication

Education

Degree in Social Work, Psychology, Human Services or a relevant field

Job description

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.

Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work and flourish. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible!

Make an Impact

We have an exciting opportunity for a Client Intake and Assessment Practitioner to join our Business Excellence team in Cannon Hill. You will be the first point of contact for our Home and Community enquiries, playing a critical role in supporting clients to achieve their goals through access to Endeavour Foundation services.

You will analyse disability assessments, conduct screenings, and create tailored support plans to ensure clients are matched with the right services based on their needs and funding. Additionally, you will play a key role in developing and implementing initiatives and activities that drive growth, boost customer retention, build community awareness and create pathways for people with disabilities to access Endeavour Foundation services across Qld, Nsw and Vic.

In this varied role, you will:

• Understand and assess a clients support needs, confirming functional capability and ensuring staff and leaders have appropriate training to ensure specific support needs are met.
• Support a culture of person-centred practice which puts clients, families, carers and guardians at the forefront of everything we do.
• Provide a customer experience in line with Endeavour Foundation’s Values and behaviours, managing day to day relationships with clients, their families and external referral organisations.
• Foster collaboration with regional site leadership teams, supporting the co-creating and co-delivery approach across and within the business.
• Through a comprehensive understanding of the NDIS and disability sector, match clients to life changing services that support their goals and aspirations, maximising the usage of Individual NDIS funding levels.
• Assist in the development of a relevant pipeline of qualified leads aligned to drive the growth and sustainability of our core customer program, helping to identify new market opportunities.

What you can bring to the team

With a deep understanding of the NDIS and disability sector, you excel at building strong relationships and developing meaningful connections. Your ability to analyse and interpret complex disability assessments allows you to create comprehensive risk assessments, safety plans, and support strategies that meet individual client needs.

You will also have:

• Degree in Social Work, Psychology, Human Services or a relevant field.
• Minimum 4 years’ experience in the community services sector.
• Experience analysing support needs and creating comprehensive assessments to maximise NDIS funding opportunities.
• Large volume Case Management for Disability or support networks is highly desirable.
• Excellent relationship management, interpersonal and communication skills with an engaging and inspiring communication style to leverage further opportunities.
• Strong analytical skills with the ability to collect, analyse and disseminate data to drive customer conversion ratios and provide actionable insights for key stakeholders.
• Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Drivers License with comprehensive insurance on your vehicle.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits! Package up to$15,900of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to$2,650of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• Encouraged and supported ongoingprofessional developmentanddiverse career opportunities.
• An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
• Corporate Health Insurance plans and discounts with our corporate partners.
• Paid parental leave.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.