NDIS Community Coordinator

Heart-Led Support; North Lakes; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Permanent Employment

Annual Leave Loading 17.5%

Unmatched Team Culture

No Micromanagement

Clear Role

Self-Development & Adventure Days

Real Career Movement

Job summary

Heart-led Support in Queensland seeks a Community Coordinator who connects participants, families and Disability Support Workers with the Operations Manager. You’ll ensure supports run in practice, not just on paper, and balance office tasks with community visits.

You’ll supervise DSWs, monitor rosters, chase details, and escalate risks early. A background in disability or community services, knowledge of NDIS guidelines, and a practical, no-nonsense approach are essential.

Qualifications

• Demonstrated experience in disability, community services, participant coordination or frontline leadership.
• Working knowledge of NDIS service delivery, the Practice Standards and the Code of Conduct.
• Experience supporting frontline workers with guidance, feedback and follow-through.
• Confidence with participant plans, risk information, routines and stakeholder communication.
• Clear, factual writing. Notes, records and management updates that hold up.
• Current NDIS Worker Screening Check, driver licence and reliable vehicle.
• Cert IV or Diploma in Community Services, Disability or Individual Support preferred.

Responsibilities

• Regular check-ins with participants, families and stakeholders, in person and in the community.
• Day-to-day supervision, coaching and practical feedback for our DSWs.
• Watching service coverage and working roster gaps before continuity is affected.
• Matching the right worker to the right participant.
• Checking documentation, notes and care plan records actually stack up.
• Following up quality gaps, low-level complaints and routine service issues.
• Spotting risk, safeguarding and pattern concerns and escalating them early.
• Keeping the Operations Manager across what's really happening on the ground.

Skills

Disability experience

Community services

Participant coordination

Frontline leadership

NDIS knowledge

Communication

Education

Cert IV or Diploma in Community Services

Job description

Heart-led Support doesn't look like the rest of the sector.

We're built around male-to-male support. Our participants are men, and the supports we deliver are designed around what that actually takes. Presence. Straight talk. People who show up and keep showing up.

We work hard. We don't hide behind process. And the impact is real, you'll see it in the people you're responsible for.

This role is about half at a desk and half out in the community. You need to be good at both.

If that's your kind of thing, keep reading.

Who We Are

Heart-led Support is SEQ's fastest-growing team of elite support workers and leaders and we're raising the bar on what disability support actually looks like.

No box-ticking. No bureaucratic noise. Just real, skilled, grounded people doing meaningful work every single day.

We've built our structure deliberately. Frontline support, coordination, onboarding and operations all sit in their own lane, so our people can stay close to participants instead of drowning in admin.

That's where you come in.

The Role: Community Coordinator

You're the connection point between our participants, their families, our Disability Support Workers and the Operations Manager.

You make sure supports are working in practice, not just on paper.

Some days that's phone calls, records, rosters and follow-up from the office. Other days it's a participant's lounge room or a community outing. You hold the relationships, you back our DSWs, you chase the details, and you flag things early.

What You'll Be Doing:

Regular check-ins with participants, families and stakeholders, in person and in the community

Day-to-day supervision, coaching and practical feedback for our DSWs

Watching service coverage and working roster gaps before continuity is affected

Matching the right worker to the right participant

Checking documentation, notes and care plan records actually stack up

Following up quality gaps, low-level complaints and routine service issues

Spotting risk, safeguarding and pattern concerns and escalating them early

Keeping the Operations Manager across what's really happening on the ground

You Must Have;

Demonstrated experience in disability, community services, participant coordination or frontline leadership

Working knowledge of NDIS service delivery, the Practice Standards and the Code of Conduct

Experience supporting frontline workers with guidance, feedback and follow-through

Confidence with participant plans, risk information, routines and stakeholder communication

Clear, factual writing. Notes, records and management updates that hold up

Current NDIS Worker Screening Check, driver licence and reliable vehicle

Cert IV or Diploma in Community Services, Disability or Individual Support preferred. Real experience counts

You’ll Thrive Here If;

You follow through. When you say you'll chase something, it gets chased.

You're calm when it's messy. Participant distress, a complaint, a roster falling apart at 6am. You don't flap.

You've got judgement. You'll sort routine stuff yourself without needing permission for every step, and you know exactly when to stop and escalator instead of winging it.

You can sit with the admin. Records, notes and follow-up are half this job and they're the half that protects people. You do them properly.

You've spent years in this field not because it pays well, but because something in you is called to it.

You don't build workarounds. If something's broken you say so, on the record.

Bonus points if you carry experience in Men's Work, Martial Arts, Military, Security, Sport, or Coaching. These aren't just hobbies, they're frameworks for how you work.

What You’ll Get;

Permanent Employment - Security, flexibility, and a pay-cheque that actually reflects your skill and commitment. Paid at SCHADS Level 4.

17.5% Annual Leave Loading - You get paid properly when you take a break. Because you've earned it.

Unmatched Team Culture - You'll be surrounded by people who take their craft seriously. No passengers. No dead weight. There is an incredibly huge amount of support around you.

No Micromanagement - You'll be trusted to run your patch your way, backed by a leadership team who's been in the field themselves.

A Clear Role - You'll know exactly what sits with you and what doesn't. No silent scope creep, no absorbing someone else's job.

Self-Development & Adventure Days - Workshops, retreats, and experiences designed to push you mentally, physically, and emotionally. We invest in the whole person.

Real Career Movement - We're growing fast and we promote from within.

This role will stretch you

It will demand your full presence, your judgement, and your genuine passion for the work. Our participants deserve someone who's paying attention.