Ndis Client Relationship Consultant – Entry Level

Gallagher Bassett; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Job summary

SMAART Recruitment in Adelaide is seeking a Client Relationship Manager to focus on the commercial side of recruitment. You’ll strengthen our client base across South Australia, nurture existing accounts and identify new opportunities while working with our Adelaide and national teams.

This role isn’t a traditional 360 recruiter position; it emphasizes relationship building, re-engagement of dormant clients, and acting as a trusted advisor to hiring managers and business leaders.

Qualifications

• Previous recruitment industry experience.
• Strong client relationships and stakeholder management.
• Commercial mindset with proactive approach.
• Confidence engaging with hiring managers and business leaders.
• Excellent communication and follow-up skills.

Responsibilities

• Build and strengthen relationships with existing clients.
• Re-engage dormant clients and rebuild partnerships.
• Generate new business opportunities through networking, referrals, and market engagement.
• Identify new opportunities within existing accounts.
• Partner closely with recruiters to help convert opportunities into successful outcomes.
• Maintain accurate ATS records and activity.
• Act as a key point of contact and trusted advisor for clients.
• Build strong market presence across Adelaide and South Australia.

Skills

Client relationship management

Stakeholder management

Commercial mindset

Communication

Autonomy

Market engagement

Job description

Client Relationship Manager - Recruitment & Growth

5001 Adelaide SMAART Recruitment

Job Description

Love the client side of recruitment but ready for something different?

SMAART Recruitment is looking for a relationship-focused recruitment professional to join our Adelaide team in a newly evolved growth role.

This isn't a traditional 360 recruitment position, and it's not a pure sales role.

Instead, you'll focus on building strong client relationships, growing existing accounts, re-engaging dormant clients, and identifying new opportunities across our client portfolio.

If you're an experienced recruiter who enjoys the commercial side of the industry, loves meeting clients and naturally spots opportunities, this could be the perfect next step.

The Opportunity:

As our Client Relationship Manager, you'll play a key role in strengthening and growing our client base throughout South Australia.

Working closely with our Adelaide and national teams, you'll become a trusted advisor to clients while helping uncover opportunities that drive growth for both our clients and our business.

Key Responsibilities

• Build and strengthen relationships with existing clients
• Re-engage dormant clients and rebuild partnerships
• Generate new business opportunities through networking, referrals, and market engagement
• Identify new opportunities within existing accounts
• Partner closely with recruiters to help convert opportunities into successful outcomes
• Maintain accurate ATS records and activity
• Act as a key point of contact and trusted advisor for clients
• Build strong market presence across Adelaide and South Australia

About You

We're looking for someone who genuinely enjoys building relationships and creating opportunities.

To be successful, you'll ideally bring:

• Previous recruitment industry experience
• Strong client relationship and stakeholder management skills
• A proactive and commercially minded approach
• Confidence engaging with hiring managers and business leaders
• Excellent communication and follow-up skills
• The ability to work autonomously while contributing to a collaborative team
• Energy, curiosity and a genuine passion for helping clients succeed

Most importantly, you'll love being out in the market, meeting people, building partnerships and creating opportunities.

Why You'll Love Working at SMAART

• Award-winning agency with a strong and established brand
• Adelaide CBD office with a buzzing, collaborative team
• Autonomy, trust and support to make the role your own
• Competitive salary of $90,000-$110,000 plus super and uncapped commissions
• Flexible working arrangements
• Company laptop and phone plan
• Interstate team incentive trips for all staff
• Legendary Christmas celebrations
• Funness Day: a paid day dedicated to connection and fun
• Two paid Recharge Days each year, plus your birthday off
• Up to five additional annual leave days based on length of service
• Ongoing training, education allowance and genuine career progression
• A supportive, down-to-earth culture where collaboration comes first

About SMAART Recruitment

For more than 21 years, SMAART Recruitment has been connecting great people with great businesses across Australia.

We're proud of the long-term relationships we've built with our clients and candidates, and we're passionate about delivering exceptional service, honest advice and outstanding outcomes.

If you're looking for a role where your recruitment experience, relationship-building skills and commercial mindset can make a genuine impact, we'd love to hear from you.

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About the Role

In this role you will work across both CMS Penelope administration and customer engagement functions, ensuring clients, families and stakeholders receive responsive, accurate and professional support.

Key responsibilities include:

• Maintain accurate and up-to-date client records within Penelope
• Complete data entry, document management and administrative processing activities
• Monitor information quality and support data integrity requirements
• Assist with reporting, record audits and compliance activities
• Support service teams with client administration and system-related enquiries

• Provide support across the full client lifecycle, from initial enquiry through to service commencement and ongoing engagement
• Respond to customer enquiries via phone, email and other communication channels
• Guide clients, families and stakeholders through access and onboarding processes
• Build positive relationships and deliver a high