NDIS Admin & Operations Lead

Allcert Pty Limited; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Allcert Pty Limited in Sydney invites applications for an Administration Assistant who understands the NDIS and can support across the business. Based in Marylands, the role focuses on day-to-day administration, records, onboarding and compliance tasks.

You will support the CEO and senior leaders, assist team leaders and staff, manage phone and email inquiries, maintain participant and organisational records, update NDIS documentation, and help multiple departments communicate effectively while

Qualifications

• Experience in administration, preferably within an NDIS or disability services organisation.
• Familiar with the NDIS and disability sector.
• Highly organized and independent
• Confident using Microsoft Office and business administration systems.
• Strong communicator on the phone, by email and face‑to‑face.
• Able to manage multiple priorities and handle confidential information.

Responsibilities

• Providing day‑to‑day administrative support across the organisation
• Supporting the CEO and senior leadership team when required
• Assisting Team Leaders and operational staff with administration
• Managing incoming phone calls and emails
• Maintaining participant and organisational records
• Updating NDIS‑related documentation and internal systems
• Assisting with participant onboarding and service documentation
• Supporting employee onboarding and compliance records
• Preparing documents, correspondence, reports and spreadsheets
• Scheduling meetings and appointments
• Following up outstanding information and documentation
• Liaising with participants, families and external stakeholders
• Keeping records accurate, organised and up to date
• Helping different parts of the organisation communicate with each other

Skills

Strong communicator on phone, email, &

Highly organized

Multitasking / prioritisation

Detail oriented

Proactive problem-solver

Tools

Microsoft Office

Administration systems

Job description

Allcert Pty Limited in Sydney invites applications for an Administration Assistant who understands the NDIS and can support across the business. Based in Marylands, the role focuses on day-to-day administration, records, onboarding and compliance tasks.

You will support the CEO and senior leaders, assist team leaders and staff, manage phone and email inquiries, maintain participant and organisational records, update NDIS documentation, and help multiple departments communicate effectively while