Dynamic Admin Assistant (NDIS) | Growth & Impact

Everyday Independence; Perth; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Career development

Positive team culture

Staff perks

Supportive environment

Job summary

Everyday Independence is seeking an Administration Assistant to join our friendly team in West Perth. You will support scheduling, client onboarding, and everyday administration to keep services running smoothly for participants.

You will work Monday to Friday, 9am–5pm, with a focus on delivering professional, people-centred service and maintaining accurate records in our practice systems, including coordinating with therapists and participants.

Qualifications

• Scheduling or rostering experience for client appointments and therapy sessions.
• 2-3 years’ admin experience with a customer service focus.
• Experience managing client databases and practice administration systems; Salesforce is advantageous.
• Take responsibility for participant satisfaction by meeting customer needs.
• Act with urgency, set priorities, and complete tasks efficiently.
• Attention to detail in data entry and record keeping.
• Be a positive team player contributing to shared objectives.
• Be adaptable to feedback and growth; open to change.
• NDIS/Disability sector experience is desirable but not essential.
• Before commencement, obtain Working With Children’s Check and NDIS Workers Screening Check.

Responsibilities

• Schedule therapy sessions using Skedulo in line with participant plans.
• Reschedule sessions when practitioners or participants are unavailable.
• Onboard new participants and explain our social model delivery.
• Complete over-the-phone risk assessments and record identified risks.
• Maintain accurate Service Agreements for participants.
• Attend weekly team meetings and share stories of impact.
• Collaborate with the admin team to complete tasks efficiently.
• Provide professional, emotionally intelligent service over phone, in person, and email.

Skills

Scheduling/rostering

Customer service

Relationship building

Attention to detail

Teamwork

Problem solving

Tools

Salesforce

Job description

Everyday Independence is seeking an Administration Assistant to join our friendly team in West Perth. You will support scheduling, client onboarding, and everyday administration to keep services running smoothly for participants.

You will work Monday to Friday, 9am–5pm, with a focus on delivering professional, people-centred service and maintaining accurate records in our practice systems, including coordinating with therapists and participants.