NDIS Admin & Operations Coordinator — Hybrid

Vesta Community Care; North Lakes; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Supportive team environment

Brisbane Northside community

Impactful work

Culture of kindness

Job summary

Vesta Community Care is seeking an experienced NDIS Administration & Operations Coordinator to join our friendly team. The role is office-based during training (2–3 months) with a pathway to hybrid or work-from-home arrangements once competency is demonstrated.

You will coordinate rosters, participant administration and ensure compliant service delivery in a fast-paced environment. Ideal candidates have at least 2 years in NDIS administration, solid ShiftCare experience, and strong

Qualifications

• Minimum 2 years' experience in NDIS administration, rostering, coordination or operations.
• Demonstrated experience using ShiftCare.
• Strong understanding of NDIS operations, participant service delivery and compliance requirements.
• Exceptional organisational and time management skills.
• Ability to manage competing priorities and work autonomously.
• Excellent verbal and written communication skills.
• Advanced computer skills including Microsoft Office Suite.
• Current National Police Check and NDIS Worker Screening Clearance.
• Current Driver's Licence
• Experience working within a registered NDIS provider.
• Knowledge of SCHADS Award rostering requirements
• Experience supporting NDIS audits and quality systems

Responsibilities

• Create, manage and maintain staff rosters using ShiftCare.
• Coordinate participant schedules and respond to roster changes and urgent shift requirements.
• Ensure services are delivered in accordance with participant goals and service agreements.
• Act as a key point of contact for participants, families, support coordinators and staff.
• Manage participant onboarding, service agreements and documentation.
• Maintain accurate participant and staff records in ShiftCare.
• Monitor service bookings and support operational efficiency.
• Assist with NDIS compliance and audit preparation activities.
• Ensure documentation and reports remain accurate and up to date.
• Support incident reporting, compliance tracking and quality improvement.
• Assist management with workforce coordination and operational administration.
• Liaise with internal teams to ensure seamless service delivery.

Skills

Communication skills

Organisational skills

Time management

Autonomy

Attention to detail

Problem solving

Microsoft Office

Tools

ShiftCare

Microsoft Office

Job description

Vesta Community Care is seeking an experienced NDIS Administration & Operations Coordinator to join our friendly team. The role is office-based during training (2–3 months) with a pathway to hybrid or work-from-home arrangements once competency is demonstrated.

You will coordinate rosters, participant administration and ensure compliant service delivery in a fast-paced environment. Ideal candidates have at least 2 years in NDIS administration, solid ShiftCare experience, and strong