NDIS Admin & Onboarding Specialist - Flexible

MyIntegra; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Career development opportunities

Competitive salary

Employee Assistance Program

Paid parental leave

Job summary

MyIntegra, part of the APM Group, is seeking a full-time administrator to support NDIS participants and the Support Coordination team in Castle Hill, NSW. You will handle participant inquiries, manage leads and CRM data, and process invoicing while collaborating with a dynamic team.

Ideal candidates have experience in administration, strong communication skills, and proficiency in Microsoft Office and Salesforce.

Qualifications

• Experience in administration or business support is required.
• Ability to manage participant inquiries and CRM data accurately.
• Experience in disability, aged care, healthcare, or lived experience is preferred.

Responsibilities

• Provide customer service and administrative support to NDIS participants and the Support Coordination team.
• Manage participant enquiries, leads, and CRM data; assist onboarding and communication via phone and email.
• Oversee invoicing and general administrative tasks; contribute to continuous improvement and quality delivery.
• Attend team meetings, training, and performance reviews.

Skills

Customer service

Administrative support

CRM management

Salesforce

Microsoft Excel

Stakeholder management

Organisational skills

Attention to detail

Education

Administration/Business Support qualification

Tools

Salesforce

Microsoft Office

Job description

MyIntegra, part of the APM Group, is seeking a full-time administrator to support NDIS participants and the Support Coordination team in Castle Hill, NSW. You will handle participant inquiries, manage leads and CRM data, and process invoicing while collaborating with a dynamic team.

Ideal candidates have experience in administration, strong communication skills, and proficiency in Microsoft Office and Salesforce.