Team Leader

MyIntegra; Parramatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible team environment

Training and development opportunities

Employee assistance program

Parental leave with top-up

Retail discounts

Recognition program

Job summary

MyIntegra in NSW is seeking a Team Leader for Support Coordination to supervise the NSW team and ensure exceptional service to NDIS participants. The role emphasizes leadership, strategic planning, and compliance with NDIS standards.

You will manage operations, drive service improvements, and maintain privacy while building strong relationships with planners and stakeholders across the region.

Qualifications

• Allied Health qualifications or Certificate IV equivalent.
• Strong knowledge of NDIS and related standards.
• Experience leading teams in community-based direct service delivery.

Responsibilities

• Manage NSW Support Coordination operations to deliver optimal service.
• Develop and implement strategic plans for the service line.
• Improve profitability and growth of the Support Coordination business.
• Ensure compliance with NDIS terms, ISO and NSDS standards.
• Maintain accurate case records and privacy compliance.
• Oversee processes for field visits and home-working scenarios.
• Foster a safe, non-discriminatory workplace and monitor client satisfaction.
• Maintain relationships with NDIS Planners and participate in provider meetings.
• Address queries and issues from stakeholders within agreed timeframes.

Skills

Empathy

Communication

Leadership

Organizational skills

Time management

Stakeholder relations

Education

Allied Health qualifications

Certificate IV in Allied Health/Disability/Aged care

Job description

• Site Address: Unit 2, 251 Old Northern Road, CASTLE HILL, NSW, 2154
• Job Function Group: Disability and Aged Care
• Job Function: Management
• Employment Type: Full Time

Job Description

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. We are looking for a Team Leader to support and inspire the team in NSW and provide exceptional service to our participants.

Key Responsibilities as Team Leader

• Manage the operations of the Support Coordination service line within NSW and to achieve optimal service delivery
• Actively participate in the developing and implementing strategic Support Coordinationbusiness plans
• Contribute to the Integrated Care initiatives for the development, continuous improvement, profitability and growth of the Support Coordinationbusiness
• Ensure the team is operating in accordance withNDISterms of business and other relevant standards such as professional,disabilityand quality standards.
• Ensureoperationalrecords required for ISO andNSDSare regularly updated in accordance with Standard Operational requirements e.g. Compliant handling, Induction training, Staffing register etc.
• Ensure accurate case records are maintained and privacy principles are adheredto
• Making sure the processes and procedure related to community visits and home working are followed (and compliant in audits)
• Contribute to and promotea safe and non-discriminatory workplace
• Monitor and manage client and customer satisfaction levels with Support Coordination service provision
• Maintain regularcontact with LAC NDIS Planners
• Regularly attend NDIS Provider meetings.
• Respond to service line queries or complaints from external and internal stakeholders within the requested timeframes
• Manage issues identified by Participant satisfaction surveys

To be successful in this role you will need to have:

• Empathy and care for people
• Ability to effectively present information and respond to questions from groups, managers, clients, and customers
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Capacity to engage potential clients and secure leads from inquiries
• Superior skills in developing and maintaining stakeholder relationships

Requirements:

• Possess Allied Health qualifications; or minimum Certificate IV in Allied Health/Disability/ Aged care or similar
• Strong knowledge of NDIS
• Experience in a leading teams preferably within a community based direct service delivery role.
• Current NDIS Worker Screening clearance and Working with Children Check.

About MyIntegra, Part of the APM Group

Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.

As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. MyIntegra as part of this global organisation enables NDIS participants to live better lives.

Joining MyIntegra means accessing exciting opportunities within a dynamic Support Coordination group whilst also being part of growing global business that is APM. Learn more at apm.net.au

We offer

Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:

• A flexible, supportive, and friendly team environment
• Ongoing training, career progression, and professional development opportunities
• Comprehensive Employee Assistance Program
• Paid parental leave with top-up opportunities
• Discounts at major retailers and an employee recognition program

MyIntegra embracesDIVERSITYand is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.