Dynamic Administrative Assistant — Impactful, Customer‑Focused

Everyday-Independence; Newcastle City Council; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Continuous Learning and Growth

Team Culture

Everyday Perks

Be Part of Something Bigger

Job summary

Everyday Independence in Kotara is seeking an Administration Assistant to support a dynamic allied health team. You will handle scheduling with Skedulo, onboarding new participants, and deliver professional, empathetic customer service across phone, email and in person.

This role offers variety, opportunities to grow, and a collaborative culture. Applicants should have 2–3 years in administration, experience with scheduling, and willingness to obtain necessary screenings.

Qualifications

• 2–3 years of administration experience with a customer service focus.
• Experience with scheduling or rostering.
• Experience managing client databases; Salesforce experience is a plus.
• Able to deliver professional, empathetic customer service.
• Willing to obtain Working With Children Check and NDIS Worker Screening.

Responsibilities

• Schedule therapy sessions using Skedulo in line with participant plans.
• Reschedule sessions when needed.
• Onboard new participants and explain service delivery in the social model.
• Complete risk assessments and maintain safety records.
• Maintain accurate service agreements.
• Support the admin team across the area.
• Provide professional customer service over phone, in person, and by email.

Skills

Scheduling

Administration

Customer service

Relationship building

Attention to detail

Teamwork

Problem solving

Change readiness

NDIS knowledge (desirable)

Tools

Skedulo

Salesforce

Job description

Everyday Independence in Kotara is seeking an Administration Assistant to support a dynamic allied health team. You will handle scheduling with Skedulo, onboarding new participants, and deliver professional, empathetic customer service across phone, email and in person.

This role offers variety, opportunities to grow, and a collaborative culture. Applicants should have 2–3 years in administration, experience with scheduling, and willingness to obtain necessary screenings.