National Systems & IT Officer

Unions NSW; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work from home / office

Fixed-term 12-month contract

13% superannuation

17.5% annual leave loading (pro rata)

Christmas shutdown leave

Job summary

Australian Manufacturing Workers’ Union (AMWU) is seeking a National Systems & IT Officer to administer, optimise and develop the Union’s systems including iMIS. You will work across the organisation to strengthen data governance, deliver reporting and analytics, and implement technology solutions that add operational value.

The role involves collaborating with staff, vendors and service providers to maintain and enhance the iMIS membership system and drive digital transformation aligned with

Qualifications

• Experience administering and supporting operational systems, especially iMIS.
• Ability to analyse and improve business processes using technology.
• Experience managing organisational data, quality governance and reporting.
• Experience coordinating technology across an organisation.
• Knowledge of application configuration, user access and security.
• Understanding of system integrations and data exchange.

Responsibilities

• Administer, configure and improve the Union's operational systems (iMIS focus).
• Manage upgrades, testing and system enhancements to meet needs.
• Maintain system documentation and monitor performance.
• Design improvements and promote data governance practices.
• Develop reporting efficiencies and operational dashboards.
• Support data migration, cleansing and advanced user support.
• Collaborate on system projects with vendors and staff.

Skills

iMIS administration

Operational systems

Data governance

Reporting analytics

Stakeholder collaboration

Autonomous work

Education

Information Technology / Information Systems degree

Tools

Microsoft 365

SharePoint

Teams

Job description

Australian Manufacturing Workers’ Union (AMWU)

Our Organisation

The Australian Manufacturing Workers’ Union (AMWU) is a progressive trade Union dedicated toadvancing the rights and wellbeing of manufacturing workers and their communities. AMWU members work in the metals trades, printing, paper industry, vehicle industry, food andconfectionery industry as well as technical trades and professions.

About the Role

AMWU National Office seeks the engagement of a National Systems & IT Officer to administer, optimise and strategically develop the Union’s operational system(s), with iMIS serving as the organisation’s core enterprise application. This role ensures the Union’s technology, data and digital capabilities support efficient operations, informed decision‑making and delivering quality service for AMWU members.

The National Systems & IT Officer will be required to work collaboratively across the organisation to enhance operational processes, strengthen data governance, deliver meaningful reporting and analytics, and identify opportunities to leverage technology to improve the Union’s capabilities. Acting as a fundamental point of co‑ordinating operational and technology systems, this position will work concurrently with employees, vendors and managed service providers to implement innovative, sustainable and user‑focused technology solutions.

A critical responsibility of this position will be the maintenance and optimisation of the AMWU’s iMIS membership system.

This role would suit an individual with experience or interest in driving digital transformation initiatives, supporting organisational change and fostering the effective adoption of technology. A willingness to learn quickly, excellent attention to detail, an understanding of union values and working within a national organisation is fundamental.

The decisions, actions and behaviours of all AMWU employees are governed by the Union’s Code of Conduct and Culture Charter. Further, the delivery of Unions’ services to our members is aligned to the commitments outlined in our Strategic Plan and Operational Plan. All employees have an accountability to ensure work and conduct is aligned to these principles.

KEY DUTIES & RESPONSIBILITIES

• Manage the administration, configuration, maintenance and continuous improvement of the Union’s operational systems, in particular, our iMIS membership system;
• Administer upgrades, testing and systems enhancement(s) to achieve operational requirements;
• Maintain system documentation and standards whilst monitoring system performance and resolving issues;
• Analyse existing technical and operational processes, evaluate viability and recommend sustainable technological solutions;
• Design and implement system improvements, promote continuous improvement initiatives and good data governance;
• Maintain data quality and integrity whilst concurrently safeguarding organisational (including confidential) information;
• Develop reporting efficiencies, dashboards and produce operational reports;
• Assist with data migration and cleansing;
• Provide advanced user support, deliver staff training and develop knowledge resources;
• Support operational change initiatives and ensure compliance with organisational policies, privacy obligations and legislative requirements;
• Collaborate on technological systems projects (including implementation) and ensure technical investments deliver measurable operational value; and
• any other duties as determined by the National Executive Officer, National Leadership or National Council.

SELECTION CRITERIA

• Demonstrated experience administering and supporting operational systems, in particular iMIS;
• Demonstrated experience analysing and improving business processes through the effective use of technology;
• Experience managing organisational data, including data quality, governance, reporting and information management;
• Demonstrated experience supporting operational applications and co‑ordinating technological solutions across an organisation;
• Demonstrated experience configuring applications, managing user access, security roles and system administration;
• Sound understanding of system integrations and data exchange between applications;
• Knowledge of Microsoft 365 technologies, including SharePoint and Teams;
• Understanding of information security, privacy principles and technology risk management;
• Demonstrated ability to clearly communicate technical concepts to non‑technical audiences;
• Proven ability to build productive working relationships with stakeholders at all levels and working collaboratively across multidisciplinary teams;
• Demonstrated ability to work autonomously and within a team environment;
• Highly developed analytical and problem‑solving skills with the ability to diagnose complex issues and implement effective solutions;
• Excellent organisational skills, including the ability to manage competing priorities, delivery projects and meet deadlines;
• Appreciation of union principles and a commitment to continuous improvement, resourceful innovation and member focused solutions.
• Experience administering iMIS EMS or previous versions of iMIS;
• Experience managing software vendors and outsourced IT service providers;
• Understanding of project management methodologies and/or comparable experience;
• Relevant qualifications in Information Technology, Information Systems, Computer Science, Business Systems or a related discipline, or an equivalent combination of experience;
• Experience working within a Union organisation, not-for-profit or a commitment to the trade union movement; and
• Experience working within a small team.

What We Offer

• Fixed-Term, twelve (12) month contract
• Employment conditions as per New Classification Structure 2026 and Wages and Conditions of Employment for Officials and Officers
• A dynamic and supportive work environment
• Opportunity to work with passionate advocates for workers’ rights
• Generous working conditions including:
• Monthly RDO
• Hybrid work from home / office model
• 13% superannuation
• 17.5% annual leave loading (pro rata basis)
• Additional Christmas shutdown leave