Member Engagement Officer (full-time) – ASU

Unions NSW; Sydney; Hybrid; AUD 79,000 - 97,000; Full time

Benefits offered by this job

12.5% superannuation

Annual leave loading

RDOs

Parental leave

Job summary

The Australian Services Union NSW & ACT Services Branch (ASU) is seeking a Member Engagement Officer for a full‑time role based in Redfern. The role focuses on customer service, emailing, calling and texting members, and providing timely information on benefits and entitlements.

You will update member records, resolve issues, and support administrative tasks while using Microsoft Office and other digital tools. Excellent communication and teamwork are essential.

Qualifications

• Commitment to trade union principles.
• Strong verbal and written communication skills.
• Ability to work as part of a team and independently.
• Ability to accurately record information.
• Ability to prioritise workload and work autonomously.

Responsibilities

• Regular in and outbound communication with members by phone and email.
• Provide members with information about benefits of their Union membership.
• Update and record member details accurately.
• Identify and resolve issues for members.
• Provide information and advice on industrial rights and entitlements.
• Identify disputes with organising or collective action potential.
• Process new membership forms.
• Respond to membership enquiries and issues.
• Administrative support and reception duties.

Skills

Strong communication

Teamwork and independence

Record keeping

Autonomy

Work prioritisation

Commitment to union principles

Tools

Microsoft Office

Job description

Member Engagement Officer (full-time) – ASU

The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active
and growing Union. We are committed to organising members to grow their Union and win
campaigns that make a real difference for workers, contributing to a fairer society.
The role is a customer service focused role that involves emailing, calling, and texting
members. We’re looking for a good communicator and someone who is comfortable with new
technologies. The role will also include data entry and administrative support.

Key Responsibilities:

• Regular in and outbound communication with members by phone and email.
• Provide members with information about the benefits of their Union membership.
• Update and record member details accurately.
• Identify and resolve issues for members.
• Provide accurate and relevant information and advice to members on industrial rights
  and entitlements.
• Understand the differences between individually driven issues and collectively driven
  issues.
• Identify disputes that have organising opportunities or the potential for collective action
  in the workplace.
• Process new membership forms.
• Respond to and resolve membership enquiries and issues.
• Administrative support and reception duties

Selection criteria:

• Demonstrated commitment to trade Union principles.
• High level verbal and written communication skills.
• Ability to work as part of a team and independently.
• High level of knowledge and competency in Microsoft Office.
• Ability to accurately record information.
• Ability to prioritise workload and work autonomously.

Conditions

• Full time, 35 hours per week (a part-time position may be considered).
• Commencing salary $87,791 pa plus 12.5% superannuation.
• Redfern based – close to public transport.
• 17.5% annual leave loading.
• 12 rostered days off (RDOs) per year.
• 4 weeks annual leave plus Christmas shutdown.
• 6 months paid parental leave.