National Service Operations Leader

Velocity Truck Centres; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Velocity Truck Centres is seeking an experienced Service Operations Manager to shape the future of Service across Australia’s largest Daimler Truck dealership network. Reporting to the Vice President Aftersales, you will lead national service improvement initiatives and establish practical standards across the network.

You will influence performance, customer outcomes and efficiency by partnering with regional and branch leaders, driving change and building capable teams while representing

Qualifications

• Senior leadership experience in service operations, aftersales, automotive, transport, heavy vehicle, industrial or equipment-related environments.
• Experience leading multi-site operations or supporting a geographically dispersed network.
• Strong understanding of workshop operations, productivity, WIP management and service profitability.
• Proven ability to lead change and deliver measurable operational improvements.
• Strong commercial acumen and confidence interpreting operational and financial data.

Responsibilities

• Drive operational excellence and consistent ways of working across the Service network.
• Improve workshop productivity, repair order management and work-in-progress performance.
• Lead national process improvement, reporting and operational audit programs.
• Partner with regional leaders to identify opportunities and lift performance.
• Strengthen service quality, safety and customer satisfaction outcomes.
• Use operational and financial data to solve problems and support decision-making.
• Contribute to the long-term growth and capability of the Service network.

Skills

Senior leadership

Multi-site operations

Workshop operations

Data-driven decision making

Stakeholder management

National travel readiness

Education

Bachelor's degree in a relevant field

Job description

Velocity Truck Centres is seeking an experienced Service Operations Manager to shape the future of Service across Australia’s largest Daimler Truck dealership network. Reporting to the Vice President Aftersales, you will lead national service improvement initiatives and establish practical standards across the network.

You will influence performance, customer outcomes and efficiency by partnering with regional and branch leaders, driving change and building capable teams while representing