National Senior Student Support Officer

The University Of Notre Dame; Fremantle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous training opportunities

Discounted study at the University

Friendly and collaborative environment

Job summary

The University of Notre Dame Australia is seeking a National Senior Student Support Officer to coordinate VET administration and student support across programs. You will work with senior leaders to improve processes, ensure compliance, and enhance student outcomes in a dynamic environment on campus in Fremantle, WA.

This full-time, fixed-term role offers opportunity to lead a small team, manage budgets, and partner with diverse stakeholders while contributing to the university’s mission and

Qualifications

• Relevant degree with demonstrated experience, or an equivalent combination of education, training and professional experience.
• Proven experience leading administrative support and coordination, preferably within a VET, RTO or education environment.
• Experience in financial administration, procurement and project coordination.
• Ability to provide advice and support to senior leaders on administration, compliance, policy and process improvement.
• Strong administrative, project and process management skills, with excellent attention to detail and the ability to manage competing priorities.
• Strong analytical, problem-solving and initiative-taking skills.
• Excellent written and verbal communication skills, with the ability to engage and influence staff, students and external stakeholders.
• Demonstrated ability to improve administrative systems, processes and service delivery.
• Proficiency in Microsoft Office, with experience using LMS and CRM systems.
• Ability to lead, motivate and develop a team through guidance, mentoring and professional support.
• Knowledge of ASQA compliance, government-funded programs and VET operational requirements is highly desirable.

Responsibilities

• Coordinate VET administration while supporting team performance and positive student outcomes.
• Oversee records, compliance, reporting, events, projects and budgets.
• Resolve complex student and administrative matters.
• Drive process improvements to enhance service delivery and student outcomes.
• Build strong relationships with students, staff and external stakeholders.

Skills

Administrative skills

Project management

Process improvement

Communication

Stakeholder engagement

Team leadership

Analytical thinking

Problem solving

Attention to detail

LMS experience

Education

Bachelor's degree

Tools

Microsoft Office

LMS

CRM systems

Job description

National Senior Student Support Officer, VET

Full-time opportunity, Fixed term contract ending August 2027

Support VET administration and student services.

Competitive Salary + 15% superannuation.

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

Vocational Education and Training (VET) at Notre Dame provides students with the skills they need to thrive in the education and health industries. We provide career preparation and formal qualifications to specialise in a certain area of work, to make a career change or as a pathway into higher education. Our programs are flexible and structured so students can learn online, on-campus and in the field.

About the role

The National Senior Student Support Officer coordinates administrative and student support activities across all VET programs, including program delivery, compliance, reporting and stakeholder engagement. Working closely with senior leaders, the position supports continuous improvement initiatives to enhance processes, service delivery and student outcomes. The position reports to the Operations Manager, Vocational Education and Training (VET).

Key Responsibilities

Coordinate VET administration while supporting team performance and positive student outcomes.

Oversee records, compliance, reporting, events, projects and budgets.

Resolve complex student and administrative matters.

Drive process improvements to enhance service delivery and student outcomes.

Build strong relationships with students, staff and external stakeholders.

Qualifications, skills & experience

Relevant degree with demonstrated experience, or an equivalent combination of education, training and professional experience.

Proven experience leading administrative support and coordination, preferably within a VET, RTO or education environment.

Experience in financial administration, procurement and project coordination.

Ability to provide advice and support to senior leaders on administration, compliance, policy and process improvement.

Strong administrative, project and process management skills, with excellent attention to detail and the ability to manage competing priorities.

Strong analytical, problem-solving and initiative-taking skills.

Excellent written and verbal communication skills, with the ability to engage and influence staff, students and external stakeholders.

Demonstrated ability to improve administrative systems, processes and service delivery.

Proficiency in Microsoft Office, with experience using LMS and CRM systems.

Ability to lead, motivate and develop a team through guidance, mentoring and professional support.

Knowledge of ASQA compliance, government-funded programs and VET operational requirements is highly desirable.

Generous training and development opportunities.

Friendly and collaborative working environment.

Discounted study at the University.

Applications closing date: 28 September 2026

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.