National Quality, Compliance & Audit Leader

ONCALL Group Australia Pty Ltd; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

ONCALL | SACARE is recruiting a Quality, Systems & Audit Manager to lead quality, compliance, audit and safeguarding across the organisation. Reporting to the National Manager, you will drive accreditation, risk management and continuous improvement on a national scale.

The role leads a national quality team, collaborates with senior leaders, operational teams and the Board, and shapes policies, incidents handling and safeguarding compliance while embedding a culture of excellence.

Qualifications

• Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or related discipline.
• Experience in a similar quality, audit or compliance leadership role.
• Strong knowledge of NDIS and related regulatory frameworks.
• Experience managing audits, risk management systems and compliance reporting.
• Proven ability to develop, review and implement policies and procedures.
• Experience managing complaints, incidents and safeguarding requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook.
• Ability to influence, engage and work effectively with stakeholders at all levels.

Responsibilities

• Audit, risk and compliance management across operational departments.
• Lead internal audit programs and coordinate external audits.
• Monitor compliance with NDIS, legislative and regulatory requirements.
• Develop and maintain policies, procedures and work instructions.
• Manage risk, incident and complaints reporting frameworks.
• Lead continuous improvement initiatives and report to executives and Board.
• Support Board Audit & Risk Sub-Committee.

Skills

Audit leadership

Stakeholder engagement

Analytical skills

Problem solving

Communication skills

MS Office

Education

Tertiary qualification in Quality/Compliance

Tools

MS Excel

MS Word

MS Outlook

Job description

ONCALL | SACARE is recruiting a Quality, Systems & Audit Manager to lead quality, compliance, audit and safeguarding across the organisation. Reporting to the National Manager, you will drive accreditation, risk management and continuous improvement on a national scale.

The role leads a national quality team, collaborates with senior leaders, operational teams and the Board, and shapes policies, incidents handling and safeguarding compliance while embedding a culture of excellence.