National Operations Manager

Industrial Decontamination Services; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Superannuation

Job summary

Industrial Decontamination Services (IDS) is seeking a senior operations leader based at the Brendale head office to own and elevate performance across multiple sites. You will lead site managers, standardise decontamination and quality processes, and drive a consistent safety culture with a focus on delivering strong client service.

You will manage national site performance, participate in capital projects, and support tenders and contract renewals.

Qualifications

• Proven multi-site operations leadership in industrial services or similar.
• Strong commercial acumen with ability to read P&L and manage costs against budget.
• Experience standardising processes and improving productivity across sites.

Responsibilities

• Lead and develop site managers nationally, focusing on performance and succession.
• Own site-level performance, including labour productivity, throughput and cost per item.
• Standardise decontamination, inspection and quality processes across sites (NFPA 1851/ISO).
• Drive a national safety culture and WHS system with zero serious incidents.
• Run monthly site reviews and implement turnaround plans where targets aren't met.
• Coordinate national procurement, supply chain and logistics.
• Oversee capital projects and site fit-outs, including new site commissioning.
• Act as operational lead for large multi-site clients, supporting tenders/ renewals.
• Utilise DECON data for client reporting and service improvements.

Skills

Multi-site leadership

P&L management

WHS & quality systems

Data-driven operations

Travel interstate

Driver's licence

Tools

DECON CONNECT

Job description

Reporting to the Managing Director AUS/NZ and based at the Brendale head office, you'll own operational performance across all sites. You'll lead site managers, lift every site to the standard of the best, and build the systems and consistency a growing multi-site business needs.

Key responsibilities

• Lead and develop site managers nationally – performance, recruitment, capability and succession
• Own site-level operational performance and P&L outcomes, including labour productivity, throughput and cost per item
• Standardise decontamination, inspection and quality processes across every site, in line with NFPA 1851 and quality system
• Drive a nationally consistent safety culture and WHS system, with zero serious incidents as the goal
• Run monthly site performance reviews and turnaround plans where sites are below target
• Coordinate national procurement, supply chain and freight/logistics
• Oversee capital projects, equipment and site fit-outs, including new site commissioning
• Act as the operational point of contact for large clients that span multiple sites, and support tenders and contract renewals
• Make the most of DECON data for operational reporting and client service

About you

• Proven multi-site operations leadership in industrial services, specialist cleaning/laundry, facilities management, logistics or similar
• Strong commercial and financial acumen – comfortable reading a P&L and managing wages and costs against budget
• A track record of standardising processes and improving productivity across sites
• A people leader who earns credibility with both managers and frontline teams
• Solid WHS and quality-systems experience (ISO 9001 or similar desirable)
• Exposure to fire services, emergency services, PPE, or hazardous-materials environments highly regarded
• Comfortable with data and operational systems
• Willing to travel interstate regularly
• Current driver's licence

About us

IDS keeps the people who protect our communities safe. We decontaminate, inspect, repair and track firefighting and Industrial PPE & PPC. Our work directly reduces firefighters and workers exposure to carcinogens and contaminants. We operate specialist facilities in Brisbane, Gladstone, Melbourne, Perth and Adelaide, with a new site in Portland, VIC, coming online and further national growth planned. Our services are built around NFPA 1851:2020 transitioning to 1850:2026, and every item we handle is tracked through our own RFID asset-management platform, DECON CONNECT.

A senior, newly created role with real influence on how a national business grows

Work that matters – protecting the health of firefighters and industrial workers

• Superannuation

A small, hands‑on leadership team where decisions get made quickly