National Operations Manager

Industrial Decontamination Services Pty Ltd; Brisbane; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Superannuation

Job summary

Industrial Decontamination Services Pty Ltd is seeking a senior operations leader to own national performance across multiple sites from our Brisbane region. You will lead site managers, standardise decontamination and quality processes, drive safety culture, and oversee procurement, capital projects and client tenders to support rapid growth.

The role requires proven multi-site leadership, strong commercial acumen, and experience with WHS/quality systems.

Qualifications

• Proven multi-site operations leadership in industrial services, specialist cleaning/laundry, facilities management, logistics or similar.
• Strong commercial and financial acumen – comfortable reading a P&L and managing wages and costs against budget.
• A track record of standardising processes and improving productivity across sites.
• A people leader who earns credibility with both managers and frontline teams.
• Solid WHS and quality-systems experience (ISO 9001 or similar desirable).
• Exposure to fire services, emergency services, PPE, or hazardous-materials environments highly regarded.
• Comfortable with data and operational systems.
• Willing to travel interstate regularly.
• Current driver's licence.

Responsibilities

• Lead and develop site managers nationally – performance, recruitment, capability and succession.
• Own site-level operational performance and P&L outcomes, including labour productivity, throughput and cost per item.
• Standardise decontamination, inspection and quality processes across every site, in line with NFPA 1851 and quality system.
• Drive a nationally consistent safety culture and WHS system, with zero serious incidents as the goal.
• Run monthly site performance reviews and turnaround plans where sites are below target.
• Coordinate national procurement, supply chain and freight/logistics.
• Oversee capital projects, equipment and site fit-outs, including new site commissioning.
• Act as the operational point of contact for large clients that span multiple sites, and support tenders and contract renewals.
• Make the most of DECON data for operational reporting and client service.

Skills

Multi-site leadership

Commercial acumen

Process standardisation

People leadership

WHS/Quality systems

Data and operational systems

Travel interstate

Tools

DECON CONNECT

Job description

Reporting to the Managing Director AUS/NZ and based at the Brendahead office, you'll own operational performance across all sites. You'll lead site managers, lift every site to the standard of the best, and build the systems and consistency a growing multi-site business needs.

Key responsibilities

Lead and develop site managers nationally – performance, recruitment, capability and succession

Own site-level operational performance and P&L outcomes, including labour productivity, throughput and cost per item

Standardise decontamination, inspection and quality processes across every site, in line with NFPA 1851 and quality system

Drive a nationally consistent safety culture and WHS system, with zero serious incidents as the goal

Run monthly site performance reviews and turnaround plans where sites are below target

Coordinate national procurement, supply chain and freight/logistics

Oversee capital projects, equipment and site fit-outs, including new site commissioning

Act as the operational point of contact for large clients that span multiple sites, and support tenders and contract renewals

Make the most of DECON data for operational reporting and client service

About you

Proven multi-site operations leadership in industrial services, specialist cleaning/laundry, facilities management, logistics or similar

Strong commercial and financial acumen – comfortable reading a P&L and managing wages and costs against budget

A track record of standardising processes and improving productivity across sites

A people leader who earns credibility with both managers and frontline teams

Solid WHS and quality-systems experience (ISO 9001 or similar desirable)

Exposure to fire services, emergency services, PPE, or hazardous-materials environments highly regarded

Comfortable with data and operational systems

Willing to travel interstate regularly

Current driver's licence

About us

IDS keeps the people who protect our communities safe. We decontaminate, inspect, repair and track firefighting and Industrial PPE & PPC. Our work directly reduces firefighters and workers exposure to carcinogens and contaminants. We operate specialist facilities in Brisbane, Gladstone, Melbourne, Perth and Adelaide, with a new site in Portland, VIC, coming online and further national growth planned. Our services are built around NFPA 1851:2020 transitioning to 1850:2026, and every item we handle is tracked through our own RFID asset-management platform, DECON CONNECT.

A senior, newly created role with real influence on how a national business grows

Work that matters – protecting the health of firefighters and industrial workers

• Superannuation

A small, hands-on leadership team where decisions get made quickly