National Operations Centre (NOC) - Operators (multiple roles)

Australian Maritime Systems; Brisbane; On-site; AUD 52,000 - 72,000; Full time

Job summary

Australian Maritime Systems in Brisbane is recruiting for Operator positions. These are full-time roles on a rotating 24/7 roster, including day and night shifts, with comprehensive training provided to new operators.

No maritime experience is required; new hires complete a structured group training program and receive ongoing support as skills grow. Applicants must be based in Brisbane with the right to work in Australia.

Qualifications

• Excellent communication by phone and written
• Ability to stay calm under pressure in fast-paced settings
• Experience in customer-facing roles is valued

Responsibilities

• Coordinate pilot movements to ensure pilots reach ships on time
• Respond to calls and inquiries from customers, pilots and partners
• Liaise with internal teams and external partners to keep operations on schedule
• Maintain accurate records in operational systems
• Complete administrative tasks supporting daily operations
• Follow safety procedures at all times

Skills

Clear communication

Calm under pressure

Customer service

Multitasking

Job description

Australian Maritime Systems - Brisbane QLD

Some of the most effective operations staff come from outside the maritime industry. If you have coordinated people and services under pressure, whether in hospitality, bus or ferry operations, dispatch or customer service, you already have the core skills this role requires. We will teach you the rest.

AMS Group supports critical national infrastructure, including marine pilotage, maritime operations and search and rescue. Our National Operations Centre (NOC) in Brisbane operates 24/7 to keep these services running. A central part of the role is coordinating the marine pilots who guide ships safely in and out of the Port of Brisbane.

We are recruiting for several Operator positions. No maritime experience is required. All new Operators complete a full, structured training program as a group, with ongoing support as they build their skills and confidence.

What you’ll be doing

Coordinating pilot movements to ensure pilots reach their ships on time

Responding to calls and enquiries from customers, pilots and partners

Liaising with internal teams and external partners to keep operations on schedule

Maintaining accurate records in our operational systems

Completing the administrative tasks that support daily operations

Following safety procedures and processes at all times

Who we’re looking for

Successful applicants often come from hospitality, bus or ferry operations (driving, dispatch, depot or network control), call centres, logistics, retail or other fast-paced, customer-facing roles. Most importantly, you:

Communicate clearly and confidently, by phone and in writing

Remain calm and think clearly under pressure

Manage multiple tasks at once and prioritise effectively

Are comfortable using computers and learning new systems

Take ownership and enjoy solving problems

Are looking to build a long-term career

About the roster

These are full-time positions on a rotating 24/7 roster, including day and night shifts of up to 12 hours, weekends, public holidays and on-call duties as required. If you have worked hospitality or transport rosters, this pattern will be familiar.

Full paid training, with no prior experience required

Join as part of a group intake of new Operators

A clear career pathway in a specialised and growing industry

A supportive team in a critical, meaningful operation

An organisation that invests in its people with future leadership roles available

Applicants must be based in Brisbane and have the right to work in Australia.