National IT Support Engineer | Growth & Training

Hindmarsh; North Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Exclusive retailer discounts

Flex days and additional leave

Birthday gift

Ongoing training and development

Wellbeing initiatives

Job summary

Hindmarsh is seeking an IT Support Engineer to provide national ICT support for our employees and help maintain Hindmarsh's IT infrastructure. You will work under the IT Manager, troubleshoot issues, manage access, and help deploy devices across the business.

The role emphasizes customer-focused service, teamwork, and continuous improvement, with opportunities to grow technical capabilities within a national organization.

Qualifications

• Degree in Information Technology or a related discipline or relevant certifications/experience.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, Active Directory and Exchange.
• Experience supporting hardware such as laptops, desktops, mobile devices.
• Exposure to Windows Server, Microsoft Teams, VPN, Hyper-V or Remote Desktop Services (RDS).
• Excellent communication skills with the ability to provide clear and professional support to users of varying technical ability.

Responsibilities

• Provide national ICT support and troubleshooting assistance to end users.
• Manage user accounts, permissions and security access across systems.
• Support deployment, configuration and maintenance of laptops, desktops, mobiles and tablets.
• Administer mobile device management systems and services.
• Collaborate with Systems Development and wider ICT teams to deliver solutions.
• Maintain accurate system documentation, procedures and support records.
• Support PC provisioning and standard operating environments maintenance.
• Assist with disaster recovery testing and business continuity activities.
• Monitor software licences, subscriptions and technology assets.
• Liaise with external vendors to ensure service delivery.
• Identify and evaluate emerging technologies beneficial to the business.

Skills

Customer-focused

Excellent communication

Teamwork

Problem solving

Ownership of tasks

Education

Bachelor's degree in Information Technology or related discipline

Tools

Microsoft 365

Windows OS

Active Directory

Exchange

Windows Server

Hyper-V / RDS

VPN

Remote Desktop Services (RDS)

Job description

Hindmarsh is seeking an IT Support Engineer to provide national ICT support for our employees and help maintain Hindmarsh's IT infrastructure. You will work under the IT Manager, troubleshoot issues, manage access, and help deploy devices across the business.

The role emphasizes customer-focused service, teamwork, and continuous improvement, with opportunities to grow technical capabilities within a national organization.