National ICT Support Engineer – Growth & Flex Days

Hindmarsh; Sydney; Ibrido; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive discounts at retailers

Flex Days and additional leave rewards

Birthday gift each year

Ongoing training and development

Wellbeing initiatives

Descrizione del lavoro

Hindmarsh is seeking an IT Support Engineer to provide national ICT support and help maintain Hindmarsh's IT systems. You will assist in deployment, configuration and ongoing maintenance of devices while collaborating with the ICT team to deliver technology solutions.

You will work with Microsoft technologies (365, Windows, Active Directory, Exchange) and hardware support, ensuring high-quality service and clear communication with users across the business.

Competenze

• Degree in Information Technology or related discipline.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, AD and Exchange.
• Experience supporting hardware such as laptops, desktops and mobile devices.
• Exposure to Windows Server, VPN, Hyper-V or RDS.

Mansioni

• Provide national ICT support and troubleshooting assistance to end users across the business.
• Manage user accounts, permissions and security access across internal and external systems.
• Support deployment, configuration and maintenance of laptops, desktops, mobile devices and tablets.
• Administer Hindmarsh's mobile device management systems and mobile services.
• Collaborate with Systems Development and wider ICT teams to deliver technology solutions.
• Maintain accurate system documentation, procedures and support records.
• Support PC provisioning and maintenance of standard operating environments.
• Assist with disaster recovery testing and business continuity activities.
• Monitor software licences, subscriptions and technology assets.
• Support ICT projects and liaise with external vendors to ensure service delivery.
• Identify and evaluate emerging technologies benefiting the business.

Conoscenze

Microsoft 365

Windows OS

Active Directory

Exchange

Laptop/Desktop support

Customer service

Communication

Formazione

Bachelor's degree in Information Technology or related field

Strumenti

Hyper-V

Remote Desktop Services (RDS)

VPN

MDM

Descrizione del lavoro

Hindmarsh is seeking an IT Support Engineer to provide national ICT support and help maintain Hindmarsh's IT systems. You will assist in deployment, configuration and ongoing maintenance of devices while collaborating with the ICT team to deliver technology solutions.

You will work with Microsoft technologies (365, Windows, Active Directory, Exchange) and hardware support, ensuring high-quality service and clear communication with users across the business.