National Account Manager - Government

COS | Complete Office Supplies; Canberra; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Learning & development allowance

Birthday, Anniversary and Milestone 0e

Novated leasing for electric vehicles

Parental and Grandparents Leave

AI-enabled sales tools support

Job summary

COS | Complete Office Supplies is seeking a National Account Manager to manage a government-focused portfolio and drive strategic growth in Australia. You will build senior client relationships, develop strategic account plans, and deliver tailored solutions that create value for government customers and COS.

Ideal candidates bring senior account management experience within B2B or government sectors, a proven track record in retention and growth, and strong negotiation skills.

Qualifications

• Senior account management experience in B2B or government sectors.
• Proven track record in client retention and growth.
• Excellent relationship management and negotiation skills.
• Commercial mindset using data to inform decisions.
• Confident presenting to executive-level audiences.
• Experience with CRM and reporting tools.

Responsibilities

• Manage essential supply for a portfolio of Australia's largest Federal Government Departments, with a focus on retention and sustainable growth.
• Build trusted relationships with decision-makers and influencers across Government accounts.
• Develop strategic account plans that identify growth and cross-sell opportunities.
• Identify new business opportunities aligned with Government procurement priorities.
• Build a strong pipeline through proactive engagement, networking and market intelligence.
• Lead client presentations and account performance reviews against contractual KPIs.
• Prepare tailored proposals and solutions in partnership with internal teams.
• Monitor account and pipeline performance using HubSpot and sales data.

Skills

Account management

Business development

Relationship management

Negotiation

Strategic thinking

Tools

HubSpot CRM

Microsoft Excel

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive. Why? So we can deliver on our pledge to donate 1% of the yearly profit to everyday Australians through the Lyone Foundation.

Why join COS ?

• Flexible hybrid workplace
• Commitment to professional development with a learning & development allowance
• Birthday, Anniversary and Milestone leave
• Novated leasing for electric vehicles
• Paid Parental and Grandparents Leave
• Work within a leading-edge sales function supported by AI, sales enablement and development tools
• Novated Lease for EV's

About The Role:

The National Account Manager will be managing a portfolio of key Government clients while driving sustainable growth and new business opportunities. An opportunity to build senior client relationships, develop strategic account plans and deliver tailored solutions that create value for customers and COS.

Key Responsibilities:

Manage essential supply for a portfolio consistent of Australia's largest Federal Government Departments, with a focus on retention and sustainable growth

Build trusted relationships with decision-makers and influencers across Government accounts

Develop strategic account plans that identify growth and cross-sell opportunities

Identify new business opportunities aligned with Government procurement priorities

Build a strong pipeline through proactive engagement, networking and market intelligence

Lead client presentations and account performance reviews against contractual KPIs

Prepare tailored proposals and solutions in partnership with internal teams

Monitor account and pipeline performance using HubSpot and sales data

About you:

Proven senior account management or new business experience within B2B or Government

Strong track record in client retention, sales and business growth

Excellent relationship management, influencing and negotiation skills

Commercial mindset with the ability to use customer, market and performance data to inform decisions

Confident presenting business cases and solutions to executive-level audiences

Experience using CRM and reporting tools, including HubSpot

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

COS can offer you not just a job but a career.