National Account Manager (Chemist Warehouse)

Connect APAC; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Connect APAC is seeking a National Account Manager to lead the Sydney-based team handling the Chemist Warehouse account and related Sigma groups (Amcal and DDS). You will develop and execute annual account plans, promotional initiatives, and strategic programs to maximize sales and profitability.

The role calls for strong stakeholder management across retailer HQs and internal teams. The successful candidate will bring 3–5 years of NAM/NBM experience in FMCG, with demonstrated knowledge of

Qualifications

• 3–5 years experience as NAM/NBM in FMCG.
• Knowledge of Pharmacy and Grocery retailer channels preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Achieve and exceed annual targets for the assigned retailer accounts.
• Own and develop Full Year Account Plans for key retailers.
• Develop promotional plans and strategic initiatives aligned to the Account Plan.
• Build long-term commercial relationships with retailer head offices and internal teams.
• Lead annual category review meetings and drive insights.
• Collaborate with Category and Commercial teams to create compelling retailer proposals.
• Communicate product, pricing and NPD changes clearly to retailers.
• Develop retailer and promotional plans aligned to business objectives.
• Identify opportunities to improve sales and profit growth with key accounts.

Skills

FMCG experience

NAM/NBM exp

Communication skills

Retailer experience

Strategic vision

Negotiation

Commercial acumen

Job description

Connect APAC are delighted to partner with a leader in the Consumer Healthcare Industry to source a National Account Manager role for their Sydney based team. Reporting into the National Sales Manager, the role is predominantly responsible for managing the organisation's largest account - Chemist Warehouse alongside alongside the other Sigma groups - Amcal and DDS. This position is tasked with developing and managing the plans and strategies for this major retail account. The successful candidate will be joining an organisation with a vibrant culture, market leading brands and a strong career development pathway.

Key Responsibilities:

• Achieve the full year target within allocated trade spend for the assigned retailer accounts.
• Owns and develops the Full Year Account Plan for their assigned retailers.
• Development of promotional plans and strategic initiatives aligned to Account Plan.
• Build long term commercial relationships with the assigned retailer's head office team and drive a smooth communication flow across both external (retailer) and internal company head office team) stakeholders.
• Is the function lead of and manages the annual category review meetings.
• Collaborates and aligns with Category and Commercial teams to develop customer presentations and proposals.
• Clearly communication with the retailer and any changes in product, pricing, or new NPD initiatives within stated timeframes.
• Develop retailer and promotional plans that are aligned to the companies business and brand objectives.
• Optimise sales and profit growth opportunities for the company and the retail customer(s) through the development and review of plans and activities .
• Build a strong rapport with the trade through regular catch ups and check ins from general business updates to addressing opportunities that is aligned to the companies business and brand objectives
• Represent the Customer Team as the representative in key project teams and provide trade knowledge and requirements that in return contributes to driving the success for the project.

Key Requirements:

• FMCG experience, preferably across Consumer Healthcare, Cosmetics or similar Pharmacy focused category.
• 3-5 years experience as a NAM/NBM , ideally with Pharmacy account management experience.
• Well-developed communication skills. The NAM role is the face of the comnpany so communicating effectively across both internal and external is key.
• Retailer Experience: Knowledge of the Pharmacy and Grocery channels to drive customer engagement, specifically Chemist Warehouse promotional programs, digital activations, platforms and executions.
• Strategic Vision to plan both short term and long-term goals for their retailer accounts which all link back to the companies business focus financial budget.
• Negotiation Skills to ensure that both the company and their retailer accounts are happy with the outcome.
• Commercial Nous that drives commercial outcomes for the organisation.