Lead Visitor Experience Across Multi-Venue Front-of-House

University of Melbourne; Melbourne; On-site; AUD 101,000 - 109,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Discounted services

Professional development opportunities

Job summary

The University of Melbourne invites applications for a Visitor Experience Lead to shape inclusive, engaging visitor experiences across multiple museums and galleries. You will lead front-of-house teams, coordinate operations, and work with curatorial and operations colleagues to ensure safe, welcoming visits for students, staff and the public.

Join a vibrant cultural portfolio within Museums and Collections, and contribute to training, policy development and audience-focused improvements across

Qualifications

• Hold a relevant degree or equivalent experience in arts, cultural management, visitor services or related disciplines.
• Experience coordinating visitor or customer operations in multi-venue or high-volume public environments.
• Experience supervising and coaching large, diverse casual teams.
• Design and deliver staff training, induction and development activities.
• Knowledge of risk, OH&S, accessibility and visitor experience in public venues.
• Use operational data to improve workflows and experiences.

Responsibilities

• Lead, mentor and supervise casual Visitor Experience teams.
• Plan recruitment, induction and exhibition training aligned with standards.
• Coordinate day-to-day visitor operations across sites.
• Implement visitor experience policies, reporting and feedback systems.
• Contribute audience insights to exhibition and programme planning.

Skills

Visitor operations

Team supervision

Training delivery

Risk & safety knowledge

Data reporting

Education

Degree in arts, cultural management or related disciplines

Job description

The University of Melbourne invites applications for a Visitor Experience Lead to shape inclusive, engaging visitor experiences across multiple museums and galleries. You will lead front-of-house teams, coordinate operations, and work with curatorial and operations colleagues to ensure safe, welcoming visits for students, staff and the public.

Join a vibrant cultural portfolio within Museums and Collections, and contribute to training, policy development and audience-focused improvements across