Multisite Concession Manager - Sydney CBD

Forever New Stores; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

$1,000 clothing allowance

Seasonal bonus potential

40% employee discount

Birthday leave

Wellbeing incentives

Learning and development programs

Recognition program

Job summary

Forever New is seeking a Multi-Site Concession Manager to oversee our Sydney CBD locations, partnering with the David Jones team and representing Forever New in-store. You will drive sales, manage stock, and lead customer service excellence across sites.

You will mentor teams, optimise rosters, and maintain visual merchandising standards while building strong relationships with Forever New and Myer & David Jones stakeholders. Flexibility for late trading is required.

Qualifications

• Experience managing a retail store or concessions.
• A proven ability to hit sales and wage targets.
• Strong coaching and leadership skills with teams.
• Ability to work autonomously and as part of a team.
• Excellent communication and problem-solving abilities.
• Strong relationships with brand stakeholders and partners.

Responsibilities

• Oversee multiple Sydney CBD concession locations and partner with the David Jones team.
• Drive sales, manage stock, and deliver exceptional customer service.
• Coach and develop store teams, conduct rostering, and performance reviews.
• Maintain visual standards and ensure brand compliance across sites.

Skills

Retail management

Sales targets

Leadership

Team collaboration

Customer service

Roster management

Visual merchandising

Job description

We are excited to welcome a Multi-Site Concession Manager to oversee our Sydney CBD locations! Joining Australia's fastest growing fashion clothing and accessories brand, you will use your initiative to drive sales, manage stock and deliver exceptional customer service while at times working autonomously.

What will excite you:

• $1,000 annual clothing allowance
• Seasonal bonus potential earnings
• Generous 40% employee discount and periodic family and friends’ discounts
• Birthday leave
• Wellbeing and environmental incentives
• Learning and development programs
• Recognition program and service awards
• Exposure to a global business based across 5 continents
• Recruitment referral incentives

YOUR DREAM OPPORTUNITY

Reporting to the Area Manager, as a Concession Supervisor you will be representing Forever New while maintaining a strong partnership with our David Jones team. Joining our dynamic team means:

• Opportunities to enhance your career potential through our careers pathways
• No two days are the same! Embrace the energetic atmosphere of a lively retail environment
• Grow and develop your leadership skills through 1:1 training
• Building and fostering strong relationships with your store team
• Connecting with our diverse customer base
• Getting hands on with our beautiful garments

THE PERFECT FIT

• You have retail store management experience
• A proven ability to achieve sales, wages, and targets
• A passion for coaching and leading teams
• You have the capacity to work autonomously and as part of a team
• You are a self-starter with strong problem solving skills
• You have the confidence to build strong relationships with Forever New and Myer & David Jones stakeholders
• You have a proven ability to prioritise and multitask
• You have had exposure to performance management
• You are a strong and engaging communicator with a focus on customer service
• You can execute effective roster management
• You have previous visual merchandising ability
• You’re open and flexible to late night trading, public holidays and weekends when required
• You understand fashion and trends
• You share a love for Forever New

FOREVER US

Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 450+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from Melbourne to the world stage. With an unwavering passion for fashion, we are dedicated to creating moments that bring a radiant smile to her face.

At Forever New, our DNA is shaped by a set of core values that guide our every step:

• Think Customer
• Respect for all
• Keep it Simple
• Take Responsibility
• Act with Pace

Our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your passion and skills align with the role and our company culture, to join our talented team.