Multisite Concession Manager - Sydney CBD

Narooma; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Annual clothing allowance

Employee discount 40% + family/friends

Birthday leave

Wellbeing incentives

Learning and development programs

Recognition program

Job summary

Forever New is seeking a Concession Supervisor in Sydney to lead our multi-site concessions, including collaborations with David Jones. You will drive sales, manage stock, and deliver exceptional customer service across busy retail environments.

You will coach and develop teams, work autonomously as needed, and partner with store leadership to maintain high standards in visual merchandising and guest experiences.

Qualifications

• Experience in retail store management and proven ability to hit sales and wage targets.
• Strong leadership with coaching mindset and team development.
• Capable of working autonomously and in a team.
• Excellent customer service mindset and communication skills.

Responsibilities

• Oversee multiple concessions and drive sales across Sydney CBD locations.
• Manage stock, visual merchandising, and stock integrity.
• Build strong partnerships with store teams and David Jones / Myer stakeholders.
• Lead rostering, training, and performance management where needed.

Skills

Retail leadership

Sales targets

Coaching & mentoring

Autonomous worker

Customer service

Job description

MAKE IT YOUR MOMENT

Calling fashion focused Leaders!

We are excited to welcome a Multi-Site Concession Manager to oversee our Sydney CBD locations! Joining Australia's fastest growing fashion clothing and accessories brand, you will use your initiative to drive sales, manage stock and deliver exceptional customer service while at times working autonomously.

What will excite you:

• $1,000 annual clothing allowance
• Seasonal bonus potential earnings
• Generous 40% employee discount and periodic family and friends’ discounts
• Birthday leave
• Wellbeing and environmental incentives
• Learning and development programs
• Recognition program and service awards
• Exposure to a global business based across 5 continents
• Recruitment referral incentives

YOUR DREAM OPPORTUNITY

Reporting to the Area Manager, as a Concession Supervisor you will be representing Forever New while maintaining a strong partnership with our David Jones team.

Joining our dynamic team means:

• Opportunities to enhance your career potential through our careers pathways
• No two days are the same! Embrace the energetic atmosphere of a lively retail environment
• Grow and develop your leadership skills through 1:1 training
• Building and fostering strong relationships with your store team
• Connecting with our diverse customer base
• Getting hands on with our beautiful garments

THE PERFECT FIT

• You have retail store management experience
• A proven ability to achieve sales, wages, and targets
• A passion for coaching and leading teams
• You have the capacity to work autonomously and as part of a team
• You are a self-starter with strong problem solving skills
• You have the confidence to build strong relationships with Forever New and Myer & David Jones stakeholders
• You have a proven ability to prioritise and multitask
• You have had exposure to performance management
• You are a strong and engaging communicator with a focus on customer service
• You can execute effective roster management
• You have previous visual merchandising ability
• You’re open and flexible to late night trading, public holidays and weekends when required
• You understand fashion and trends
• You share a love for Forever New

FOREVER US

Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 450+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from Melbourne to the world stage. With an unwavering passion for fashion, we are dedicated to creating moments that bring a radiant smile to her face.

At Forever New, our DNA is shaped by a set of core values that guide our every step:

• Think Customer
• Respect for all
• Keep it Simple
• Take Responsibility
• Act with Pace

Our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance.

Location: Sydney, New South Wales, Australia