Casual Research Assistant — Flexible, Impactful Roles

Unisc; Adelaide; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Unisc seeks a Service Desk / Desktop Support Analyst (L1-L2) in Adelaide CBD on a 6-month contract. You will provide frontline IT support in a Microsoft-centric environment, handling incidents and service requests with ServiceNow and collaborating with a high-performing team.

Ideal candidates have hands-on experience with Microsoft 365 and Azure, plus an active Australian Baseline Security Clearance and the ability to work onsite in Adelaide.

Qualifications

• L1/L2 desktop support experience in IT helpdesk.
• Experience with Microsoft 365 environments.
• Exposure to Azure and ServiceNow.
• Active Australian Baseline Security Clearance.
• Ability to work onsite in Adelaide CBD.

Responsibilities

• Provide Level 1 and Level 2 desktop and service desk support.
• Troubleshoot hardware, software, application, and user access issues.
• Manage incidents and service requests through ServiceNow.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
• Assist with Azure and identity-related support activities.
• Deliver excellent customer service to internal stakeholders.
• Escalate complex issues where appropriate and contribute to ongoing service improvements.

Skills

L1/L2 Desktop Support

Service Desk

Troubleshooting

Customer Service

Tools

Microsoft 365

Azure

ServiceNow

Job description

Service Desk / Desktop Support Analyst (L1-L2)

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Job Description

Service Desk / Desktop Support Analyst (L1-L2)

Adelaide CBD | 6 Month Contract

Due to the nature of this role, applicants must hold an active Australian Government Baseline Security Clearance at the time of application.

About the Opportunity

We are currently seeking multiple high calibre Service Desk / Desktop Support Analysts (L1-L2) to join a Federal Government organisation based in Adelaide CBD. This is an excellent opportunity for motivated IT professionals who thrive in fast paced environments and can quickly become productive within a contractor setting.

Working within a modern Microsoft centric environment, you will provide frontline technical support to end users, ensuring the smooth operation of business critical systems and services.

Environment

• Microsoft 365
• Microsoft Azure
• ServiceNow
• Windows Desktop Environment

Key Responsibilities

• Provide Level 1 and Level 2 desktop and service desk support.
• Troubleshoot hardware, software, application, and user access issues.
• Manage and resolve incidents and service requests through ServiceNow.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
• Assist with Azure and identity related support activities.
• Deliver excellent customer service to internal stakeholders.
• Escalate complex issues where appropriate and contribute to ongoing service improvements.

This opportunity is suited to junior to mid level IT professionals who are eager to develop their careers in a supportive and high performing environment.

Essential Requirements

• Demonstrated experience providing L1/L2 Desktop Support or Service Desk support.
• Experience supporting Microsoft 365 environments.
• Exposure to Azure and ServiceNow.
• Strong troubleshooting and customer service skills.
• Current Australian Baseline Security Clearance.
• Ability to work onsite in Adelaide CBD.

What's on Offer

• Initial 6 month contract.
• Modern Microsoft technology environment.
• Convenient Adelaide CBD location.
• Opportunity to work alongside a high performing team.
• Immediate start available.

Interested candidates who hold an active Baseline Security Clearance and are immediatly available are encouraged to apply.

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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