Help Desk Support

Calleo; Shire Of Laverton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Calleo is seeking experienced Service Desk Technicians to provide Level 1 and Level 2 support in a secure government environment. You will handle incidents, service requests, and escalations in line with ITIL, support system maintenance, testing, and troubleshooting during major operations, and collaborate with internal teams to ensure service continuity.

The role requires proven service desk experience in government or large enterprise settings, a strong customer service mindset, and the

Qualifications

• Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
• Strong customer service focus with excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team-driven environment.

Responsibilities

• Deliver Level 1 and Level 2 technical support to end users in a secure environment.
• Manage incidents, service requests, and escalations in alignment with ITIL processes.
• Support system maintenance, testing, and troubleshooting during major operational periods.
• Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.

Skills

Customer service

Communication

ITIL knowledge

Job description

About the Role

We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.

Key Responsibilities

• Deliver Level 1 and Level 2 technical support to end users in a secure environment.
• Manage incidents, service requests, and escalations in alignment with ITIL processes.
• Support system maintenance, testing, and troubleshooting during major operational periods.
• Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.

About You

• Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
• Strong customer service focus with excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team-driven environment.

Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.