Multi-Site Retail Operations Manager

Downer; Sunshine Coast Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare discounts

Car purchase discounts

Employee Assistance Program

Retail purchase savings

Job summary

Downer is seeking a Multi-Site Manager to drive operational excellence across multiple retail outlets in Australia. You’ll oversee day‑to‑day operations, ensure sites open/close on time, and maintain presentation and visual standards across all locations.

You’ll lead and mentor Retail Managers and teams, manage rostering, payroll, and reporting, and ensure compliance with food safety and brand guidelines. This role requires flexibility for early starts, weekends and public holidays in a

Qualifications

• Experience in multi-site or senior hospitality/retail management.
• Experience with rostering and workforce management systems.
• Problem-solving and decision-making capability.
• Food Safety Supervisor Certificate (Essential).

Responsibilities

• Oversee day-to-day operations across multiple outlets ensuring consistency and efficiency
• Ensure all sites are open and closed in accordance with trading hours and operational requirements
• Maintain high standards of presentation, cleanliness, and visual merchandising
• Ensure all marketing campaigns and brand standards are executed correctly
• Lead, coach, and support Retail Managers, Supervisors, and team members
• Oversee rostering, payroll, and reporting requirements
• Ensure completion of operational checklists and compliance tasks
• Manage stock ordering and inventory control across outlets

Skills

Multi-site management

Rostering & workforce management

Problem solving

Food Safety Supervisor Certificate

Education

Hospitality or Business Management qualification

Job description

Downer is seeking a Multi-Site Manager to drive operational excellence across multiple retail outlets in Australia. You’ll oversee day‑to‑day operations, ensure sites open/close on time, and maintain presentation and visual standards across all locations.

You’ll lead and mentor Retail Managers and teams, manage rostering, payroll, and reporting, and ensure compliance with food safety and brand guidelines. This role requires flexibility for early starts, weekends and public holidays in a