Multi-Site Healthcare Operations Leader

Private Emergency Health Australia; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Private Emergency Health Australia is seeking an experienced Healthcare Operations Manager to oversee a portfolio of emergency department sites across the network. You will support Practice Managers, drive performance, and ensure safe, timely patient care while maintaining financial accountability.

Reporting to the General Manager, you will lead across geographically dispersed teams, monitor KPIs, manage budgets and rosters, and deliver process improvements in compliance, risk management and

Qualifications

• Five+ years in healthcare operations management across multiple sites.
• Tertiary qualification in Business Administration or Healthcare Management.
• Experience leading and developing teams.
• Strong budgeting, forecasting and performance analysis skills.
• Solid understanding of healthcare compliance and regulatory requirements (Medicare).
• Experience delivering process improvements and organisational change.
• Clear communication, good judgement and conflict management.

Responsibilities

• Oversee a portfolio of PEHA sites and support Practice Managers across 5–7 locations.
• Monitor operational KPIs and financial performance; improve workflows and service delivery.
• Build relationships with hospital management, nursing leaders and clinical teams.
• Manage doctor costs against budgets and roster arrangements to minimise locums.
• Oversee compliance, risk management, incident responses and safety.
• Support accreditation activities and continuous quality improvement.
• Lead projects and change initiatives across sites; support recruitment and retention.

Skills

Healthcare operations leadership

Budgeting & forecasting

Performance analysis

Cross-site coordination

Team leadership

Data-driven decisions

Communication skills

Regulatory compliance understanding

Education

Tertiary qualification in Business Administration or Healthcare Management

Job description

Private Emergency Health Australia is seeking an experienced Healthcare Operations Manager to oversee a portfolio of emergency department sites across the network. You will support Practice Managers, drive performance, and ensure safe, timely patient care while maintaining financial accountability.

Reporting to the General Manager, you will lead across geographically dispersed teams, monitor KPIs, manage budgets and rosters, and deliver process improvements in compliance, risk management and