MSP/MSSP L1–L2 Engineer: Azure & Modern Workplace Growth

Saul Recruitment; Melbourne; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Training incentives

Hybrid working

Professional development

Employee benefits

Referral bonus

Job summary

Saul Recruitment in Australia is partnering with high-performing MSP/MSSP that are growing, investing in people and expanding capabilities across Microsoft Cloud, Modern Workplace, infrastructure and security. You’ll join talented, collaborative engineering teams, broaden your technical skills, work directly with customers and gradually take on greater technical responsibility.

This role offers Melbourne hybrid working, real progression toward L3 projects, security and leadership pathways, and

Qualifications

• MSP/MSSP experience supporting multiple customer environments.
• Solid Level 1/2 troubleshooting and problem-solving skills.
• Experience across Microsoft Cloud and Modern Workplace technologies.
• Exposure to cloud migrations and infrastructure projects.
• Experience with Intune and Autopilot, or related modern device management.
• Relevant Microsoft certifications, or actively pursuing them.
• Strong customer communication and relationship-building skills.
• Ability to prioritise across multiple customers and requirements.
• Good documentation habits and attention to detail.
• Proactive attitude and enthusiasm for learning.

Responsibilities

• Provide Level 1 and 2 technical support across multiple client environments.
• Troubleshoot complex issues and identify root causes.
• Support Microsoft Cloud, Modern Workplace environments.
• Assist with cloud migrations and infrastructure projects.
• Get involved in security-related projects and solutions.
• Participate in client discovery and assist with solution design.
• Visit customer sites when required and build trusted relationships.
• Act as a technical advisor and improve documentation and internal processes.
• Collaborate with senior engineers and learn from specialists.

Skills

MSP/MSSP experience

Level 1/2 troubleshooting

Microsoft Cloud

Modern Workplace

Cloud migrations

Intune / Autopilot

Certifications

Customer communication

Prioritisation

Documentation

Willingness to learn

Job description

Saul Recruitment in Australia is partnering with high-performing MSP/MSSP that are growing, investing in people and expanding capabilities across Microsoft Cloud, Modern Workplace, infrastructure and security. You’ll join talented, collaborative engineering teams, broaden your technical skills, work directly with customers and gradually take on greater technical responsibility.

This role offers Melbourne hybrid working, real progression toward L3 projects, security and leadership pathways, and