MSP IT Onboarding Specialist

AUIT; Australian Capital Territory; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Permanent full-time employment

Training and Upskilling

Free parking

Job summary

AUIT is seeking an experienced MSP IT Onboarding Specialist located in the ACT region to provide exceptional support to new end-users in a friendly and engaging workplace. You will be critical in onboarding customers into an MSP environment and ensuring they are set for success.

The ideal candidate will have a minimum of 2 years’ experience in MSP IT Onboarding, strong attention to detail, and a problem-solving mindset. A valid Australian driver’s license is required, and you must be an Australian citizen.

Qualifications

• Minimum 2-year practical experience in the MSP IT Onboarding space.
• Experience in complex customer environments.
• Demonstrated experience administering Microsoft 365 and Intune.

Responsibilities

• Provide exceptional MSP IT Onboarding support to new end-users.
• Handle incoming calls and resolve issues via ticket-based CRM.
• Administer and set up Microsoft products including 365 and Intune.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Microsoft Intune administration

Active Directory experience

Education

2-year experience in MSP IT Onboarding

Tools

Microsoft 365

Windows Server

Network management

Job description

Are you an experienced MSP IT Onboarding Specialist located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like to onboard new customers into an MSP environment and ensure they are set up for success? Are you passionate about providing great customer service? Are you an Australian Citizen? AUIT could be the place for your next MSP IT Onboarding Specialist role!

About Us

AUIT is an Australian managed service provider (MSP) specialising in full-service solutions and support. We’re currently based in Canberra and have customers across multiple locations and industries.

At AUIT, we believe customers don’t need to be tech experts to run their business effectively. Our aim is to empower our clients with the time and flexibility to focus on the activities they deem most important. We do this by making IT easy.

The services we provide clients are ever evolving but here are a few of the staples:
IT support, security services, project management, asset management, disaster recovery, backup management, business continuity, cloud services, hardware sales, Essential 8 compliance, and much more.

What does AUIT offer?

• Career development in a leading Managed Services Provider (MSP) environment.
• Permanent full-time employment with a competitive salary package.
• Lots of face to face, in person customer engagement.
• Energetic and positive workplace culture where people enjoy what they do, have a laugh, and work closely together.
• Training and Upskilling.
• Free parking!

About the Role:

This is an exciting opportunity for you to work in a collaborative and supportive environment while making meaningful impact by providing exceptional MSP IT Onboarding support to new end-users. AUIT wants people who are looking for professional development opportunities to enhance their skills and knowledge. If you are an experienced, customer-focused IT professional with a passion for delivering first class technical support, we would love to hear from you! Apply now and become a valuable part of our dedicated IT support team.

Desired Skills and Experience:

It is expected the MSP IT Onboarding Specialist will have:

• Minimum 2-year practical experience in the MSP IT Onboarding space.
• Have previous experience in complex customer environments.
• Demonstrated experience administering Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.
• Have previous experience providing Level 2-3 support in Full Managed Services IT type environments.
• Handled incoming calls, created, managed, followed-up and resolved issues via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates.
• Experience with administration and setup of Microsoft products including 365 and Intune.
• Excellent customer service skills and the ability to communicate with a wide range of stakeholders.
• Strong problem-solving skills and the ability to take responsibility for issues that arise.Comprehensive understanding of I.T. fundamentals including email and file sharing.
• Experience with hardware setup and configuration including printers, and networking hardware.
• Strong attention to detail.

Required:

• Hold a minimum of 2-year relevant experience, in an MSP IT Onboarding role or similar technical role (preferably MSP specific).
• Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT.
• Hold a valid, Australian Drivers Licence to drive the available AUIT cars and equipment to customer sites.
• Be an Australian Citizen
• Be able to successfully pass an Australian Police Check.
• Active Directory and/or Azure AD Experience.
• Windows file shares, permissions, security experience.
• Group Policy creation and Management experience.
• Intune Enrollment and Policy Management experience.
• Network management (subnetting, L2/L3 switching/routing) (Desirable).