CE Solutions Architect

Nigel Frank International; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Nigel Frank International is seeking a Solutions Architect specializing in Dynamics 365 Customer Engagement. The role focuses on shaping the platform's strategic direction, gathering requirements, and delivering tailored solutions.

Based in Sydney, the position offers a hybrid setup with in-office engagement and remote flexibility. You will mentor teammates and drive user adoption through practical delivery and stakeholder collaboration.

Qualifications

• Experience configuring and customizing Dynamics 365 CE.
• Ability to gather and translate business requirements into technical solutions.
• Proven track record with integrations and data migration strategies.

Responsibilities

• Define and influence the platform's strategic direction for Dynamics 365 CE.
• Collaborate with multiple departments to improve system functionality and UX.
• Lead and mentor teammates; deliver user training sessions as needed.

Skills

Dynamics 365 CE

Requirements gathering

System integrations

Data migration

CRM processes

Stakeholder collaboration

Mentoring/training

Tools

Dynamics 365 platform

Job description

A leading organisation is seeking a Solutions Architect with a strong focus on Dynamics 365 Customer Engagement. In this role, you'll play a vital part in shaping the strategic direction of the platform, collaborating with various departments to enhance system functionality and user experience. The position operates in a hybrid setup based in Sydney, blending remote flexibility with in-office engagement.

• Deep expertise in Microsoft Dynamics 365 CE, including configuration and customisation
• Proven ability to gather and analyse business requirements, translating them into technical solutions
• Experience with system integrations and data migration strategies
• Strong understanding of CRM processes and best practices
• Ability to mentor team members and facilitate user training sessions

This is a full-time position where you will contribute to impactful projects and system enhancements. If you are passionate about delivering tailored solutions and driving user adoption, consider applying for this role that emphasises practical delivery and stakeholder collaboration.