Motor Claims Training & Capability Coach

Auto-; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Additional leave

Professional development opportunities

Wellbeing support

Fitness discounts

Employee events

Insurance product discounts

Job summary

Auto & General (A&G) seeks a Technical Trainer to elevate Motor Claims consultants through onboarding and ongoing training. You will maintain learning materials, coach leaders, and ensure processes align with compliance and risk policies while delivering measurable improvements in service metrics.

The role emphasizes content management, program changes, and opportunities for system or process enhancements, all while modelling A&G values to customers and staff.

Qualifications

• Excellent coaching skills preferably utilising Coaching Conversations methodology.
• Excellent interpersonal skills, as well as verbal and written communication skills with ability to adapt to differing situations and skill levels.
• Excellent Customer Service skills in line with Customer Connections methodology.
• Ability to multitask and prioritise workload in a fast paced, high-pressure environment.
• Self-starter and comfortable using own initiative.
• Solid working knowledge of insurance legislation and procedures.

Responsibilities

• Provide technical knowledge training and support to Motor Claims consultants and Leaders.
• Maintain advanced knowledge of company processes, systems, products, and brands.
• Support the Learning and Development team to improve the onboarding of new employees to the Motor Claims Operations.
• Accountable for the ongoing content management of the learning material and knowledge management for Motor Claims.
• Continually seek opportunities to improve and optimise processes, personal development and enhance customer experience that aligns with strategic goals.
• To role model the A & G values in all dealings with all customers, team members and stakeholders.
• Identify and make recommendations to the Team Leader regarding opportunities identified for system, process, product, or service improvements.
• Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments.
• Ensuring that any changes are executed and embedded through a Change Program.

Skills

Coaching

Interpersonal skills

Customer service

Multitasking

Change management

Verbal communication

Written communication

Job description

Auto & General (A&G) seeks a Technical Trainer to elevate Motor Claims consultants through onboarding and ongoing training. You will maintain learning materials, coach leaders, and ensure processes align with compliance and risk policies while delivering measurable improvements in service metrics.

The role emphasizes content management, program changes, and opportunities for system or process enhancements, all while modelling A&G values to customers and staff.