Motel Team Leader: Guest Experience & Operations

SS&A Club Albury; Albury City; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Career pathways

Training in SS&A Way

Uniform provided

Staff lounge access

Résumé du poste

SS&A Club Albury is seeking a Motel Team Leader for the Seaton Arms Motel in Albury. You will support the Motel Manager by running rosters, covering leave, and leading the housekeeping team to ensure every stay is easy, comfortable and welcoming.

You will welcome guests from booking to checkout, manage reservations and rates in RMS, inspect rooms to meet standards, and assist with linen, cleaning, and stock. Strong customer service and leadership are essential for success.

Qualifications

• Experience with administration tasks and intermediate computer skills.
• Strong organisational and communication skills.
• The ability to work independently.
• A knack for creating processes and finding ways to improve them.
• Comfort with a role that is half hands-on work, including manual handling, and half administration.
• Availability for split shifts and flexible working days.

Responsabilités

• Welcome guests, look after them from booking through to check-out, and let them know what’s on across the Club
• Manage reservations, room rates and room allocation in RMS
• Lead and direct our housekeeping team, organising cleaning, timing and shifts so every room is ready on time
• Inspect rooms to make sure they meet our standards before guests arrive
• Roll up your sleeves to help with linen changes, cleaning and restocking when the team needs it
• Handle payments, phone calls and emails, and resolve guest concerns with care and professionalism
• Report maintenance issues promptly and keep linen and stock under control

Connaissances

Administration tasks

Organisational skills

Independent work

Process improvement

Hands-on + admin

Split shifts

Description du poste

SS&A Club Albury is seeking a Motel Team Leader for the Seaton Arms Motel in Albury. You will support the Motel Manager by running rosters, covering leave, and leading the housekeeping team to ensure every stay is easy, comfortable and welcoming.

You will welcome guests from booking to checkout, manage reservations and rates in RMS, inspect rooms to meet standards, and assist with linen, cleaning, and stock. Strong customer service and leadership are essential for success.