Alpine Hotel & Motel: Accommodation Ops Lead

Harrietville Hotel Motel; Harrietville; On-site; AUD 75,000 - 85,000; Full time

Job summary

Harrietville Hotel Motel in Victoria’s Alpine region is seeking a hands-on Accommodation Manager to ensure efficient hotel operations and high guest service standards. You will lead accommodation and housekeeping teams, manage reservations, and coordinate with other departments to drive guest satisfaction and revenue performance.

The role requires a hospitality management qualification or equivalent experience, with a strong focus on service quality, staff development, and operational excellence

Qualifications

• Experience in hotel/motel or accommodation management.
• Supervisory experience in hospitality operations.
• Strong guest service orientation and standards knowledge.
• Familiarity with PMS and online booking platforms.

Responsibilities

• Oversee day-to-day accommodation operations.
• Manage reservations, reception operations, guest check-ins/outs and room allocations.
• Oversee housekeeping and ensure cleanliness and presentation standards.
• Recruit, train, roster, supervise and support staff.
• Monitor staff performance and provide ongoing training.
• Coordinate with other departments to ensure smooth operations.
• Assist with pricing decisions based on occupancy and market demand.
• Maintain financial records for the accommodation department.

Skills

Guest services

Staff management

Hospitality knowledge

Communication

Operations oversight

Education

Hospitality Management

Tools

Property management system

Booking platforms

Job description

Harrietville Hotel Motel in Victoria’s Alpine region is seeking a hands-on Accommodation Manager to ensure efficient hotel operations and high guest service standards. You will lead accommodation and housekeeping teams, manage reservations, and coordinate with other departments to drive guest satisfaction and revenue performance.

The role requires a hospitality management qualification or equivalent experience, with a strong focus on service quality, staff development, and operational excellence