Mortgage Servicing & Support Specialist

La Trobe Financial; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Birthday day off

Volunteer days

Extra annual leave

Parental leave + super

Zoo membership

EAP access

Training & development

Team socials

Discounts

Job summary

La Trobe Financial, based in Melbourne, is seeking a Customer Servicing Officer to deliver high-quality servicing and administrative support across the Mortgage Help function. You will be a key contact for internal and external stakeholders, ensuring inquiries are managed efficiently and servicing activities comply with regulatory requirements and internal policies.

You will contribute to positive customer outcomes through timely communication, accurate administration, proactive problem-solving,

Qualifications

• Experience in financial services or mortgage servicing is desirable.
• Experience in regulated environments is valued.
• Strong administrative and organisational skills.
• High level of attention to detail and accuracy.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer, broker, solicitor and internal stakeholder enquiries via phone, email and written correspondence.
• Provide accurate and timely information regarding customer accounts and servicing matters.
• Prepare and issue customer correspondence, notices and servicing-related communications.
• Complete account maintenance and servicing activities accurately and within required timeframes.
• Assist with payment processing, invoice management and administrative support functions.
• Maintain accurate customer and account records across relevant systems.
• Collate and prepare documentation for internal stakeholders and external legal providers.
• Assist with customer remediation, hardship administration and servicing requests where required.
• Verify account information and supporting documentation to ensure accuracy and completeness.
• Support insurance monitoring and compliance activities.

Skills

Financial services

Mortgage servicing

Customer service

Administration

Regulated environments

Job description

La Trobe Financial, based in Melbourne, is seeking a Customer Servicing Officer to deliver high-quality servicing and administrative support across the Mortgage Help function. You will be a key contact for internal and external stakeholders, ensuring inquiries are managed efficiently and servicing activities comply with regulatory requirements and internal policies.

You will contribute to positive customer outcomes through timely communication, accurate administration, proactive problem-solving,