Mobile Technical Support Specialist

Telstra Corporation; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Telstra Corporation in Australia is seeking a Mobile Technical Support Specialist to assist customers with mobile and unified communications products. You will resolve enquiries, log incidents and maintain service records while learning new technologies.

A 12-month fixed-term opportunity supports skill development in a nurturing tech environment. The role emphasises clear communication, ownership of tasks through to resolution, and collaboration with a diverse team.

Qualifications

• Customer service experience in mobile, IT service desk or contact centre settings.
• Clear, helpful communication and problem-solving mindset.
• Organised, dependable and quick to learn new systems and processes.
• Willingness to own tasks through to resolution and work with others.

Responsibilities

• Respond to customer enquiries about mobile and UC products by phone, email and digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records.

Skills

Customer service

Clear communication

Problem solving

Teamwork

Baseline security clearance

NV1 clearance preferred

ICT qualification

ITIL knowledge

Education

ICT qualification or certification

Job description

Employment Details

Employment Type: Permanent. Closing Date: 27 Oct 2026 11:59pm. Job Title: Mobile Technical Support Specialist.

Job Summary

Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services. You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience. This is a great opportunity to grow your career in customer service and technology. You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.

PLEASE NOTE : This role is for a fixed term of 12 months.

What you’ll do

• Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalated when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records.

What you’ll bring

This role requires Baseline Security Clearance; NV1 clearance is preferred. We’re looking for someone who:

• Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
• Communicates clearly and enjoys helping people solve problems.
• Is organised, dependable and comfortable learning new systems and processes.
• Works well with others and takes ownership of tasks through to resolution.
• Holds a Baseline security clearance.
• An NV1 security clearance is preferred.
• And helpful, but not essential
• An ICT qualification or certification.
• ITIL certification or a basic understanding of ITIL.

Why Telstra?

At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.

Diversity and Inclusion

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.

We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you.

We are aware of current limitations with our website accessibility and are working towards improving this.

Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [e-mail] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.

We’re an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams