Mobile Relief Manager - Park & Resort Ops

NRMA; Coolangatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

Rewards membership (myNRMA)

Insurance discounts (NRMA)

Career progression across NRMA Group

Job summary

NRMA Parks & Resorts seeks an experienced Relief Manager to lead across our holiday parks and resorts. This highly mobile role requires adaptive leadership, travel across Australia, and a passion for delivering outstanding guest experiences.

You will support Park Managers during leaves or vacancies, drive operational excellence, coach leaders, and contribute to business priorities while maintaining safety and guest satisfaction standards.

Qualifications

• Experience leading holiday parks, resorts, hotels or hospitality operations.
• Strong operational leadership across multiple departments.
• Sound commercial and financial acumen.
• A track record of improving team performance and guest satisfaction.
• Experience supporting teams through change and operational challenges.
• Excellent communication, coaching and stakeholder management skills.
• The ability to remain calm, decisive and solutions‑focused under pressure.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Step into temporary leadership of a park or resort during periods of leave or leadership vacancies.
• Support Park or Resort Managers and operational leaders with targeted projects and business priorities.
• Help properties navigate operational challenges or periods of peak demand.
• Coach, mentor and develop team leaders and department managers.
• Drive guest experience improvements and operational excellence.
• Support commercial performance, workforce planning and cost management.
• Assist with business improvement initiatives, operational reviews and change management projects.
• Ensure compliance with safety, legislative and operational standards.
• Build capability and embed best practice across the portfolio.

Job description

NRMA Parks & Resorts seeks an experienced Relief Manager to lead across our holiday parks and resorts. This highly mobile role requires adaptive leadership, travel across Australia, and a passion for delivering outstanding guest experiences.

You will support Park Managers during leaves or vacancies, drive operational excellence, coach leaders, and contribute to business priorities while maintaining safety and guest satisfaction standards.