Mobile Case Manager - NSW Workers Compensation

Gallagher Bassett; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated Leasing

Volunteer days

Health Insurance discounts

Employee Stock Purchase Program

Parental leave

Hybrid work

Job summary

Gallagher Bassett in Sydney is seeking a Mobile Case Manager to guide injured workers through recovery and a sustainable return‑to‑work journey. You will deliver a personalised, empathetic, face‑to‑face service and actively involve all parties in the process. Vacancies exist in the Sydney team and a newly created Newcastle team.

Role offers a novated lease option and hybrid work arrangements, with a focus on compliant claims management, proactive stakeholder engagement, and timely outcomes.

Qualifications

• Experience in Workers’ Compensation, Return to Work or Claims Management.
• Knowledge of applicable return‑to‑work legislation and benefits.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Facilitate face‑to‑face visits with injured workers, employers, and health professionals to support recovery and return‑to‑work plans.
• Educate stakeholders on the return‑to‑work process, legislation, and available support services.
• Attend medical reviews and collaborate with vocational providers to implement strategies for early intervention and successful outcomes.
• Develop and monitor Work Plans (Service Plans) to achieve sustainable return‑to‑work goals.
• Maintain accurate documentation to support evidence‑based decisions and ensure compliance with claims management processes.

Skills

Workers’ comp

Return to Work

Claims Management

Customer service

Communication

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
As a Mobile Case Manager, you will play a vital role in guiding individuals through their recovery and return-to-work journey following a workplace injury. You’ll deliver a personalised, empathetic, and face-to-face service, helping individuals achieve a sustainable return to work and life. Your focus will be on positively influencing and encouraging all parties to actively participate in the return-to-work process and take ownership of their actions. We currently have vacancies available within our established Sydney team, as well as our newly created Newcastle team!
If you do not currently have access to a vehicle, we can assist you with obtaining a novated vehicle lease, ensuring you have the tools you need to succeed in this role.How You'll Make An Impact

• Facilitate face-to-face visits with injured workers, employers, and health professionals to support recovery and return-to-work plans.
• Educate and guide stakeholders on the return-to-work process, legislative requirements, and available support services.
• Attend medical reviews and collaborate with vocational providers to implement strategies for early intervention and successful outcomes.
• Develop and monitor Work Plans (Service Plans) to achieve sustainable return-to-work goals.
• Maintain accurate documentation to support evidence-based decisions and ensure compliance with claims management processes.
  

About You

• Experience in Workers’ Compensation, Return to Work or Claims Management, (essential)
• Knowledge of the Return to Work Act, relevant legislation, and work health benefits (essential)
• Strong customer service, communication, and interpersonal skills with a team-oriented mindset.
• Ability to work autonomously and thrive in a dynamic, fast-paced environment.
• A proactive and empathetic approach to supporting individuals through their recovery journey.
• Current & valid drivers license
  

Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
  

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...
  

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.