MNSW - Senior System Analyst

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible hybrid working

Career development opportunities

Job summary

Multicultural NSW is seeking a Senior System Analyst to drive technology solutions that improve business outcomes across the organisation. You will translate business needs into practical solutions, improve systems and processes, support project delivery, and help ensure technology investments deliver value and long-term outcomes.

The role is based in Parramatta with a hybrid arrangement, offering a salary of $133,348–$146,945 per year plus superannuation and annual leave loading.

Qualifications

• Relevant degree qualification or equivalent experience, with strong knowledge of business analysis, systems development, and technology integration.
• Senior-level experience translating business needs into practical technology solutions and delivering projects, system improvements, and business outcomes.
• Proven ability to lead requirements gathering, testing, implementation, and change activities while managing suppliers and service providers.
• Excellent stakeholder engagement, communication, and documentation skills, with the ability to build strong relationships and influence outcomes.
• Strong analytical, problem-solving, and decision-making skills, with the ability to deliver quality outcomes in a fast-paced environment.

Responsibilities

• Partner with stakeholders to understand business needs and identify solutions.
• Analyse, document, and improve processes, requirements, and systems.
• Lead requirements gathering, testing, implementation, and change activities.
• Support ICT project planning, delivery, testing, and implementation.
• Manage relationships with vendors and service providers.
• Identify opportunities to improve systems, services, and ways of working.
• Provide guidance to a Systems Analyst.
• Keep stakeholders informed and projects on track.

Skills

Business analysis

Systems development

Stakeholder engagement

Analytical thinking

Problem solving

Education

Relevant degree qualification or equivalent experience

Job description

Senior System Analyst

• Employment type – Temporary full-time up to 12 months with possibility of extension
• Salary – $133,348 pa - $146,945 pa plus employers’ contribution to superannuation and annual leave loading

Senior System Analyst

• Location – Parramatta (hybrid)
• Employment type – Temporary full-time up to 12 months with possibility of extension
• Grade – Clerk Grade 9/10
• Salary – $133,348 pa - $146,945 pa plus employers’ contribution to superannuation and annual leave loading

Your role

As a Senior Systems Analyst, you will play a key role in driving technology solutions that improve business outcomes across Multicultural NSW. Working across the organisation, you will translate business needs into practical solutions, improve systems and processes, support project delivery, and help ensure technology investments deliver both immediate value and long-term strategic outcomes.

What You’ll Do

Drive technology solutions that improve business outcomes across the organisation.

• Partner with stakeholders to understand business needs and identify solutions.
• Analyse, document, and improve business processes, requirements, and systems.
• Lead business analysis activities across projects and technology initiatives.
• Support ICT project planning, delivery, testing, and implementation.
• Manage relationships with vendors and service providers.
• Identify opportunities to improve systems, services, and ways of working.
• Provide guidance and support to a Systems Analyst.
• Keep stakeholders informed and projects on track.

What We’re Looking For

We're looking for an experienced and collaborative professional who enjoys solving complex problems and delivering meaningful outcomes.

• Relevant degree qualification or equivalent experience, with strong knowledge of business analysis, systems development, and technology integration.
• Demonstrated senior‑level experience translating business needs into practical technology solutions and delivering projects, system improvements, and business outcomes.
• Proven ability to lead requirements gathering, testing, implementation, and change activities while managing suppliers and service providers.
• Excellent stakeholder engagement, communication, and documentation skills, with the ability to build strong relationships and influence outcomes.
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to deliver quality outcomes in a fast‑paced environment.

Why join us?

• Make an impact through meaningful work.
• Enjoy flexible hybrid working.
• Grow your skills and career in a supportive team.
• Help deliver better outcomes for multicultural communities across NSW.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/.

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Applications close

Thursday, 15 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Sriraj Chathankandath.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Poppy Sgro.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience