Miyalk Shelter – Crisis Accommodation Team Leader

NAAFLS - Northern Australian Aboriginal Family Legal Services; Nhulunbuy; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Time off in lieu

Travel allowance

Annual training allowance

Paid parental leave

Job summary

N Miyalk Shelter in Nhulunbuy operates 24/7 to provide culturally safe crisis accommodation and support for women, children and young people affected by domestic and family violence. The Team Leader oversees residential services, staff supervision and program delivery to ensure safe, trauma-informed care and outcomes that promote safety and independence.

The role requires strong leadership, experience in crisis accommodation, and the ability to work collaboratively with Aboriginal communities,

Qualifications

• Demonstrated experience in leadership or management within domestic and family violence, crisis accommodation, or community services.
• Strong understanding of domestic and family violence and trauma-informed practice.
• Experience delivering services within Aboriginal and/or Torres Strait Islander community contexts.
• Ability to lead and support staff in high-pressure environments.

Responsibilities

• Manage day-to-day operations of Miyalk Shelter residential crisis accommodation 24/7.
• Lead intake, assessment and risk management processes.
• Ensure high-quality client service, including case management and safety planning.
• Support staff with holistic wellbeing and recovery-oriented support for clients.
• Develop partnerships with community organisations and service providers to enable referral pathways.

Skills

Leadership

Case management

Risk assessment

Trauma-informed

Education

Social work degree

Community services degree

Psychology degree

Job description

Miyalk Shelter - Crisis Accommodation Team Leader

• Posted on: 12 August 2026
• SCHADS Award Level: Crisis Accommodation Level 3
• Remuneration: Salary $105,570.40 - $110,350.76 per annum, pro rata (dependent on experience)
• Salary Packaging: As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions apply)
• Hours of work: 38 hours with flexible arrangements to cover the 24hour/365 days of operations and shared on-call responsibilities
• Employment Type: Full-time, Ongoing, subject to funding
• Superannuation: 12%
• Leave Entitlement: 6 weeks per annum plus 17.5% leave loading
• Reports To: Coordinator - Miyalk Domestic and Family Violence Shelter
• Probationary Period: 6 months
• Personal/Carer's Leave: 15 days per annum
• Additional Benefits: Time off in Lieu of Overtime, Travel Allowance, Annual individual training allowance, Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service), Study Leave, Wellbeing leave - monthly
• Mandatory Employment Requirements: Obtain a working with children clearance (WWCC), Obtain a satisfactory Criminal History Check, Possess a current 'C' Class NT Drivers Licence, First Aid and CPR certification, Mandatory reporting and child safe legislative training
• Conditions of Employment: Social, Community, Home Care and Disability Services Industry Award 2010, National Employment Standards, Fair Work Act

ABOUT NAAFLS

NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS). We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.

We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and service over 40 remote communities within the Top End region spanning from the Tiwi Islands down to Lajamanu, Wadeye and across to Borroloola. We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.

We offer a holistic and culturally appropriate model of service that sets us apart, seeking practical, community-based solutions to the most complex legal problems.

Our primary practice areas are family law, child protection, and domestic violence; though we frequently intervene in coronial inquiries, parliamentary inquiries, and other administrative or criminal proceedings as required.

ABOUT THE MIYALK SHELTER

The Miyalk Domestic and Family Violence Shelter (Miyalk Shelter) operates 24/7, 365 days a year. We provide culturally safe, trauma-informed crisis and short-term accommodation and support for women and their children at risk of or experiencing Domestic and Family Violence (DFV) in Nhulunbuy and surrounding communities. Miyalk Shelter offers safe and supported accommodation, case management, advocacy, children and parenting support, and outreach through holistic, strengths-based practice.

ROLE OVERVIEW

Reporting to the Miyalk Shelter Coordinator, the Crisis Accommodation Team Leader is responsible for the overall leadership, coordination and management of the Miyalk Shelter residential crisis accommodation program and staff. This role ensures the delivery of safe, culturally appropriate, trauma-informed crisis accommodation and support services to women, children and young people experiencing domestic and family violence. The Crisis Accommodation Team Leader oversees the daily operations of the residential services, supervises staff, ensures compliance with contractual and reporting requirements, manages service performance against key performance indicators, and maintains strong partnerships with community organisations and service providers. The position plays a key role in strengthening culturally safe, community-informed practice and ensuring the residential crisis accommodation program delivers high-quality services that promote safety, recovery, and long-term independence for victim survivors.

KEY RESPONSIBILITIES

• As part of the leadership team, and with the support of the Miyalk Shelter Coordinator, manage the day-to-day operations of the Miyalk Shelter residential crisis accommodation ensuring safe, effective service delivery 24/7, 365 days per year.
• Lead crisis accommodation, intake, assessment and risk management processes operate effectively and consistently with services that are trauma-informed, strengths-based, victim-survivor-led and child-centred approaches.
• Safeguard high-quality client service delivery including case management, safety planning and support services for women, children and young people. Support staff to provide holistic wellbeing and recovery-oriented support to clients.
• Ensure crisis accommodation staff adopt and promote a child-centred response including individual assessments, safety planning and developmental supports for all children and young people.
• In cooperation with other leaders, provide seamless through to outreach services including post-exit support and safety monitoring; and promote client dignity, empowerment and pathways toward independence and long-term safety.
• Develop and maintain strong working relationships with partner organisations, including legal, health, housing, and community service providers that will facilitate effective referral pathways and interagency collaboration across the region.
• Support culturally informed service delivery through engagement with community stakeholders and cultural advisors, including maintaining a bicultural workforce model that supports culturally safe service delivery.
• Ensure compliance with funding agreements, organisational policies and relevant legislation. Monitor and report on service performance against crisis accommodation program KPIs and operational objectives.
• Oversee data collection, record keeping and reporting of NAAFLS client management systems as they relate to residential crisis accommodation clients and services. Prepare performance reports, program updates and financial reporting as required under the relevant service agreement areas.
• Manage allocated budgets and ensure funding is utilised in accordance with approved categories. Including adhering to staffing resources and relevant governance frameworks, such as the Social, Community, Home Care and Disability Services Industry Award [MA000100].
• In a collaborative team environment, provide leadership, supervision and support to crisis accommodation staff. Promote Work Health & Safety (WHS) policies and procedures, including psychological and cultural safety, within the accommodation environment, to ensure the wellbeing and security of clients and staff.
• Support workforce development through training, mentoring, reflective practice and structured supervision professional development plans, that promote staff wellbeing and implement strategies to address workforce fatigue and vicarious trauma.
• Adhere to NAAFLS risk management and continuous improvement frameworks to oversee the residential crisis accommodation incident management, safety protocols and risk mitigation strategies.
• Contribute to the ongoing development and improvement of the Miyalk Shelter service model by supporting monitoring and evaluation processes that measure service effectiveness and client outcomes; and implement continuous improvement processes informed by crisis accommodation client feedback, staff reflection and program evaluation.
• Undertake other duties as reasonably directed.

SELECTION CRITERIA

• Demonstrated experience in leadership or management within domestic and family violence, crisis accommodation, or community services.
• Strong understanding of domestic and family violence and trauma-informed practice.
• Demonstrated experience delivering services within Aboriginal and/or Torres Strait Islander community contexts.
• Ability to lead and support staff working in complex, high-pressure environments.
• Experience in case management frameworks including risk assessment, safety planning and client advocacy.
• Demonstrated ability to develop partnerships and work collaboratively with community stakeholders and service providers.
• Strong organisational, reporting and program management skills. Demonstrated ability to manage set budget allocations, reporting requirements and contractual compliance.
• Strong communication, leadership and problem-solving skills. Ability to work both independently and collaboratively in a multidisciplinary team environment.
• Ability to maintain accurate records and use client databases and Microsoft Office systems.
• Must obtain and keep a current Working with Children Clearance (WWCC) and a satisfactory national Criminal History Check.
• Must obtain and maintain First Aid and CPR certification.
• Possess a current 'C' Class NT Drivers Licence.

DESIRABLE

• Ability to speak one or more local Aboriginal languages.
• Tertiary qualification in social work, community services, psychology, or a related field.
• Experience managing crisis accommodation or shelter services.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.