Mining Tech Operations Lead | Commercial Delivery & KPIs

Globe 24-7; Fremantle; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Base salary + super

Profit sharing

Job summary

Globe 24-7 are partnering with a mining technology and technical services provider to recruit a Technical Operations Manager in Perth, Western Australia. This newly created position will strengthen operational accountability across sales and technical delivery as our client grows.

The role requires establishing performance measures, improving commercial outcomes and reducing day-to-day pressure on the leadership team. A January 2027 start is planned, with regular client engagement and travel.

Qualifications

• Substantial senior operational or commercial experience in mining or related technical services, typically around 10 years.
• Experience managing people and improving performance across technical delivery and client-facing functions.
• Experience with budgets, P&L performance, forecasting and operational KPIs.

Responsibilities

• Lead daily coordination across sales and technical delivery to ensure client commitments are properly scoped, achievable and met.
• Establish KPIs for delivery, utilisation, quality, client outcomes and profitability, with clear ownership, reporting rhythms and corrective actions.
• Review delivery performance, capacity and priorities with functional leaders, escalating risks to timelines, service quality, client satisfaction and margins.
• Strengthen budgeting, forecasting and financial reviews, using P&L results and margin analysis to guide decisions.
• Embed disciplined pricing, statements of work, scope management and change control across sales and technical teams.
• Maintain senior mining-client relationships through regular engagement, delivery issue resolution and technical and commercial discussions.
• Develop operating rhythms, management information and accountability practices that support workforce growth.
• Coach managers and team members, establish performance expectations and reinforce cooperation between client-facing and technical functions.
• Coordinate resources, priorities and information flow across Australian and international offices and with software development leadership.
• Improve resource planning, workflows, project handovers and management reporting to address delivery bottlenecks.
• Ensure operational practices meet applicable Western Australian work health and safety obligations, client requirements and relevant professional standards.
• Provide concise leadership reporting on operational performance, financial results, significant client matters, emerging risks and decisions requiring escalation.

Skills

Mining domain knowledge

Data-driven decision making

Pricing discipline

Change control

Stakeholder management

Problem solving

Leadership

Communication

Education

Degree in mining engineering, geology or related discipline

Job description

Globe 24-7 are partnering with a mining technology and technical services provider to recruit a Technical Operations Manager in Perth, Western Australia. This newly created position will strengthen operational accountability across sales and technical delivery as our client grows.

The role requires establishing performance measures, improving commercial outcomes and reducing day-to-day pressure on the leadership team. A January 2027 start is planned, with regular client engagement and travel.