Mining Software Support Specialist

Micromine Pty Ltd.; City of Brisbane; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid working model

Health and wellbeing support

Career development

12 weeks paid parental leave

Job summary

Micromine Limited is seeking a Product Specialist – Mine Planning to ensure high-quality post-sales customer success through software implementations, client training, and technical support. This role will involve troubleshooting issues, collaborating with product teams, and supporting technical sales while contributing to product development.

The ideal candidate will have a tertiary qualification in a relevant field and demonstrate strong problem-solving abilities and customer focus. The position offers competitive remuneration, a hybrid working model, and health and wellbeing support.

Qualifications

• Strong customer focus and communication skills to build relationships and ensure client success.
• Solid technical problem-solving ability to troubleshoot issues and verify software bugs.
• Confident in delivering training and explaining complex concepts to diverse audiences.
• Commercial awareness to support sales activities and identify upselling opportunities.
• Organised with attention to detail for managing support cases and multiple priorities.
• Experience in analysing, designing, implementing, or supporting technical systems.
• Ability to learn mine planning processes and deliver effective planning solutions.
• Proven ability to build and maintain strong relationships with customers.

Responsibilities

• Support customers during software implementation and resolve technical issues.
• Deliver training to clients and internal staff to build product knowledge.
• Identify and report software bugs and collaborate on solutions.
• Assist technical sales through demonstrations and proposals.
• Contribute to product development by gathering user feedback and defining requirements.

Skills

Customer focus

Technical problem-solving

Communication skills

Training delivery

Commercial awareness

Organisational skills

Education

Tertiary qualification in engineering, earth sciences, IT, computer science or relevant field

Job description

Product Specialist – Mine Planning

Job Summary

The Product Specialist is responsible to providing high quality post sales customer success including software implementations, client training and technical support.

About Us

Weir Software Solutions is shaping the future of intelligent mining. Bringing together Micromine, Motion Metrics and Fast2Mine, we combine mining software, AI, machine vision and automation technologies to help mining operations globally become safer, more productive and more sustainable.

Backed by The Weir Group, a global engineering business founded in 1871, Weir Software Solutions is building a global technology business focused on accelerating digital transformation across mining.

The Opportunity

This role is part of Spry, one of the specialist businesses within Weir Software Solutions.

This role focuses on delivering customer success through software implementation, support, and training. It involves troubleshooting issues, validating bugs, and collaborating with product teams to improve solutions. The position also supports technical sales through demonstrations and proposals, while identifying growth opportunities within existing accounts. Additionally, it contributes to product development, internal training, and customer engagement, ensuring users maximise value from the software.

The Impact you’ll have

• Support customers during software implementation, ensuring optimal use and resolving technical issues
• Deliver training to clients and internal staff to build product knowledge and capability
• Identify, test, and report software bugs, collaborating with product teams on solutions and improvements
• Assist technical sales through demonstrations, proposals, and identifying upselling opportunities within accounts
• Contribute to product development by gathering user feedback, defining requirements, and participating in testing

What you need to succeed

• Strong customer focus and communication skills to build relationships and ensure client success
• Solid technical problem-solving ability to troubleshoot issues and verify software bugs
• Confidence in delivering training and explaining complex concepts to diverse audiences
• Commercial awareness to support sales activities and identify upselling opportunities
• Organisation and attention to detail for managing support cases, CRM updates, and multiple priorities
• Demonstrated experience (or strong capability) in analysing, designing, implementing, or supporting technical systems, ideally within mining, engineering, or other complex operational environments
• A tertiary qualification in a relevant field such as engineering, earth sciences, information technology, computer science, or a related discipline (or equivalent practical experience)
• Understanding of, or the ability to quickly learn, mine planning processes and deliver effective planning solutions
• Proven ability to build and maintain strong relationships with customers and stakeholders

What you can expect from us

• Competitive remuneration
• Hybrid working model
• Health and wellbeing support, including EAP and gym membership
• Career development within a growing global organisation
• 12weeks paid parental leave (primary and secondary carers)

Apply Now

Ready to apply your mining experience in a global tech environment? Apply now to improve mine performance through innovative software solutions.

To learn more, visit our website at www.micromine.com or LinkedIn Life Page.

Weir Software Solutions is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.