Microsoft 365 Support Specialist - Clerk Grade 7/8 - Information Technology

Parliament of NSW; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Competitive salary and annual leave

35‑hour week and flexible work options

Corporate Wellbeing programs including

Salary packaging via superannuation or

On-site facilities and services

Job summary

Parliament of NSW is seeking a Microsoft 365 Support Specialist to administer and optimise Microsoft 365 services across NSW Parliament. You will provide advanced hands-on support for Outlook, Exchange Online, Teams, SharePoint and related Microsoft cloud technologies from our Sydney CBD base.

The role emphasises security, reliability and alignment with business needs, contributing to governance, lifecycle planning and user adoption for a modern digital workplace.

Qualifications

• Significant experience supporting Microsoft 365 applications and resolving complex issues.
• Experience implementing and improving Microsoft 365 services across an organisation.
• ITIL practices and service management awareness.
• On-call roster participation may be required.

Responsibilities

• Administer and continuously improve Microsoft 365 support services.
• Provide advanced hands-on expertise across Outlook, Exchange Online, Teams, SharePoint and OneDrive.
• Ensure security, reliability and integration aligned to business needs.
• Contribute to platform governance, lifecycle planning and user adoption initiatives.

Skills

Microsoft 365 administration

Outlook/Exchange/Teams/SharePoint

Device and user support

Education

Tertiary qualifications in IT/Business Systems

ITIL Foundation certification

Tools

Microsoft 365 admin centre

Teams/SharePoint portals

Job description

• Responsible for the administration and continuous improvement of Microsoft 365 support services.
• Ongoing full-time - Sydney CBD based.
• $116,981 to $129,492 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role:

The Microsoft 365 Support Specialist is the technical subject matter expert responsible for the administration, optimisation, support and continuous improvement of Microsoft 365 services across NSW Parliament. The role provides advanced hands‑on expertise across Microsoft Outlook, Exchange Online, Teams collaboration and telephony, SharePoint, OneDrive, Office applications and associated Microsoft cloud technologies.

The position ensures Microsoft 365 services are secure, reliable, integrated and aligned to business needs, enabling productive and modern digital ways of working for Members, their staff, electorate offices, and Parliamentary departments. This role also contributes to platform governance, lifecycle planning, user adoption and the strategic uplift of workplace technology capabilities across Parliament.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales:

We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity:

We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature‑age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

• Competitive salary and annual leave loading
• 35‑hour week and flexible work options
• Corporate Wellbeing programs including seminars and Fitness Passport
• Salary packaging options via superannuation contributions or a novated vehicle lease
• On‑site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you would require significant experience supporting and resolving issues associated with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint. Demonstrated experience resolving complex and multifaceted user access, collaboration and integration issues with Microsoft 365 features. Sound understanding and application experience in Microsoft cloud environments and administrative tools such as Microsoft 365 admin centre and Teams/SharePoint management portals. Experience with device and user support and demonstrated experience in developing and documenting operating procedures and self‑help resources for digital workplace users.

• Tertiary qualifications in Information Technology, Business Systems, or a related field, or equivalent experience in a software support environment.
• Certification in ITIL Foundation in service management practices.
• Ability and willingness to participate in an “on‑call” roster for coverage on Parliament Sitting Days.

To be eligible to apply for this role, you must meet one of the following criteria:

• a permanent resident of Australia; or
• a New Zealand citizen.

Technical assistance:

Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 *** (Monday - Friday).

Job Reference: 492618

CLOSING DATE: Monday 5 October 2026 [11.55 pm]