MES & Automation Support Engineer (Hybrid/Remote Training)

AustCorp Executive; Sydney; Ibrido; AUD 100.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

International training

Hybrid working after onboarding

Diverse technical exposure

20% travel within ANZ

Collaborative team environment

Descrizione del lavoro

AustCorp Executive is seeking a technically minded MES / Automation Support Specialist based in Sydney to provide remote and occasional onsite technical support across Australia and New Zealand. You will troubleshoot industrial software, support customer production environments, manage upgrades, and assist with installation and commissioning of automation solutions.

The role includes extensive international onboarding at the European head office, training across global products, and exposure to

Competenze

• Experience with MES (Manufacturing Execution Systems) and/or exposure to industrial automation, machine integration, or production environments.
• Strong analytical and troubleshooting skills to diagnose and resolve technical issues.
• Experience administering or supporting Windows and/or Linux servers.
• Working knowledge of databases, MSSQL and PostgreSQL, with ability to investigate data issues.
• Excellent written and verbal communication skills, including direct customer interaction.
• Ability to prioritise multiple support requests and escalate as needed.

Mansioni

• Provide remote technical support to customers across ANZ, Southeast Asia, and Japan.
• Diagnose and resolve issues involving MES applications, machine integrations, servers and databases.
• Install, configure and maintain apps across server and local PC environments.
• Support software migrations, system upgrades and new product releases.
• Manage customer inquiries, prioritise issues and escalate complex matters.
• Develop understanding of customer production environments and operational requirements.
• Travel to customer sites in Australia and New Zealand for installations and project delivery.
• Deliver technical and user training for existing and new products.

Conoscenze

MES

Industrial automation

Windows server administration

Linux server administration

Microsoft SQL Server

PostgreSQL

Customer communication

Strumenti

Jira

Descrizione del lavoro

AustCorp Executive is seeking a technically minded MES / Automation Support Specialist based in Sydney to provide remote and occasional onsite technical support across Australia and New Zealand. You will troubleshoot industrial software, support customer production environments, manage upgrades, and assist with installation and commissioning of automation solutions.

The role includes extensive international onboarding at the European head office, training across global products, and exposure to