MES / Automation Support Specialist

Austcorp; Sydney; Ibrido; AUD 100.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

International training

Hybrid working after onboarding

Diverse technical exposure

20% travel within ANZ

Collaborative team environment

Descrizione del lavoro

AustCorp Executive is seeking a technically minded MES / Automation Support Specialist based in Sydney to provide remote and occasional onsite technical support across Australia and New Zealand. You will troubleshoot industrial software, support customer production environments, manage upgrades, and assist with installation and commissioning of automation solutions.

The role includes extensive international onboarding at the European head office, training across global products, and exposure to

Competenze

• Experience with MES (Manufacturing Execution Systems) and/or exposure to industrial automation, machine integration, or production environments.
• Strong analytical and troubleshooting skills to diagnose and resolve technical issues.
• Experience administering or supporting Windows and/or Linux servers.
• Working knowledge of databases, MSSQL and PostgreSQL, with ability to investigate data issues.
• Excellent written and verbal communication skills, including direct customer interaction.
• Ability to prioritise multiple support requests and escalate as needed.

Mansioni

• Provide remote technical support to customers across ANZ, Southeast Asia, and Japan.
• Diagnose and resolve issues involving MES applications, machine integrations, servers and databases.
• Install, configure and maintain apps across server and local PC environments.
• Support software migrations, system upgrades and new product releases.
• Manage customer inquiries, prioritise issues and escalate complex matters.
• Develop understanding of customer production environments and operational requirements.
• Travel to customer sites in Australia and New Zealand for installations and project delivery.
• Deliver technical and user training for existing and new products.

Conoscenze

MES

Industrial automation

Windows server administration

Linux server administration

Microsoft SQL Server

PostgreSQL

Customer communication

Strumenti

Jira

Descrizione del lavoro

We are currently engaged in a search for a technically minded MES / Automation Support Specialist to join an established global OEM supporting advanced manufacturing and industrial automation solutions for the construction industry.

Based in the Northern Suburbs, this is a predominantly office-based role providing remote and occasional onsite technical support to customers across Australia and New Zealand.

Working within a close-knit technical team, you'll play an important role in troubleshooting industrial software, supporting customer production environments, managing system upgrades and assisting with the installation and commissioning of automation solutions.

You'll also benefit from an extensive international onboarding and training program at the company's European head office, providing exposure to global products, technical specialists and industry-leading solutions.

Key Responsibilities

Remote Technical Support

• Provide technical support to customers across ANZ, Southeast Asia, and Japan.
• Diagnose and resolve technical issues involving MES applications, machine integrations, servers and databases.
• Install, configure and maintain applications across server and local PC environments.
• Support software migrations, system upgrades and new product releases.
• Manage customer enquiries, prioritise technical issues and escalation complex matters where required.
• Develop a strong understanding of customer production environments and operational requirements.

Onsite Technical Support

• Travel to customer sites across Australia and New Zealand to support installations and project delivery.
• Assist with system implementation, commissioning and post-installation support.
• Review customer production systems and identify opportunities for improvement.
• Deliver technical and user training for existing and newly introduced products.
• Provide practical advice to customers on system performance, functionality and optimisation.

About You

You'll be a logical and methodical problem-solver who enjoys getting to the bottom of technical issues. Equally comfortable working independently or collaborating with a small technical team, you'll bring a customer-focused approach and the ability to communicate complex technical information clearly.

Essential Skills & Experience

• Previous experience working with MES (Manufacturing Execution Systems) and/or exposure to industrial automation, machine integration, or production environments.
• Strong analytical and troubleshooting skills, with the ability to systematically diagnose and resolve technical issues.
• Experience administering or supporting Windows and/or Linux server environments.
• Working knowledge of databases, particularly Microsoft SQL Server (MSSQL) and PostgreSQL, with the ability investigate data-related issues.
• Excellent written and verbal communication skills, with confidence dealing directly with customers.
• Strong organisational skills, including the ability to prioritise competing support requests and escalations appropriately.
• A collaborative approach, with the ability to work effectively within a small team.

Desirable

• Experience using Jira or similar ticketing and service management platforms.

What's on Offer?

• International training: Several weeks of structured training at the company's European head office during your first six months.
• Flexible working: Hybrid working arrangements available once initial training and onboarding are completed.
• Varied technical exposure: A combination of remote troubleshooting, system implementation, commissioning and customer engagement.
• Reasonable travel: Approximately 20% travel annually, predominantly within Australia and New Zealand, with occasional increases depending on project requirements.
• Team environment: Join a close-knit technical team where collaboration, initiative and problem-solving are valued.

The role will initially be office-based to support effective onboarding and training, with flexibility considered where required.

Job Type: Full-time, Permanent

Salary: $100-110K + Super + OT Penalty Rates

Location: Sydney, NSW

Please note that applications will only be considered from candidates with the appropriate approval to work in Australia; no visa or sponsorship is available for this role.