Merchandise Sales | Retail & Warehouse (Rural Products)

Norco Co-Operative Limited; Bowraville; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounts

Fitness Passport

EAP support

Paid parental leave

Staff benefits

Job summary

Norco Co-Operative Limited in Bowraville is seeking a friendly, reliable team member for a permanent, full-time Merchandise Sales role spanning retail, warehouse and fuel sales. You'll engage with farmers and community customers, advising on products and solutions while supporting stock and store presentation.

Join a practical, down-to-earth team that values safety, customer connection and ongoing development, with benefits and staff discounts available.

Qualifications

• Strong customer service and sales experience.
• Experience in rural retail or warehousing (highly desirable).
• Understanding of the agricultural industry (highly desirable).
• Strong communication and interpersonal skills.
• Good computer skills, including Microsoft Office and POS systems.
• Physically capable of handling manual tasks.
• A strong commitment to workplace health and safety.
• Current driver's licence (essential).
• Forklift licence, or willingness to obtain one.

Responsibilities

• Providing sales and customer service, including agricultural advice and product recommendations.
• Building strong relationships with customers and supporting repeat business.
• Working across both the retail store floor and warehouse environment.
• Assisting customers in the drive-through warehouse, including loading products into vehicles and trailers.
• Assisting customers with fuel sales and operation of the store fuel bowser.
• Maintaining store presentation and merchandising displays.
• Assisting with stock, including ordering, receipting, stocktakes and dispatch.
• Processing sales and preparing quotes.
• Assisting with local deliveries as required.

Skills

Customer service

Sales experience

Rural retail experience

Warehousing experience

Communication skills

Interpersonal skills

Microsoft Office

POS systems

Forklift licence

Tools

POS systems

Microsoft Office

Job description

Merchandise Sales | Retail & Warehouse (Rural Products)

Norco is Australia's oldest and largest dairy co-operative, with 131 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we're built from the ground up by the people who work the land.

With two key arms, DairyFoods and AgriSolutions, we're here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and QLD, Animal Nutrition mills, and an in-house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses. Whether customers are growing, breeding, or seeking general or more specialised technical advice, our in-store and field teams are there to help with their subject matter knowledge and expertise.

About the Role

We have a fantastic opportunity available in our Bowraville retail store for an enthusiastic, reliable and self-motivated team member to join us on a permanent, full-time basis.

This is a hands-on, customer-facing retail role where no two days are the same, combining sales, merchandising, customer service, warehouse duties and fuel sales. You'll work closely with local farmers and a wide range of community customers, helping them find the right products and practical solutions for their needs, while working across both the retail store and warehouse.

Our Bowraville site includes a drive-through, where customers can pull in with vehicles and trailers to be served directly. You'll play a key role in this space, helping customers quickly and safely with product selection, loading and advice.

You'll be part of a supportive, down-to-earth team who take pride in helping their customers and each other.

Your Day-to-Day Activities Will Include

• Providing sales and customer service, including agricultural advice and product recommendations
• Building strong relationships with customers and supporting repeat business
• Working across both the retail store floor and warehouse environment
• Assisting customers in the drive-through warehouse, including loading products into vehicles and trailers
• Assisting customers with fuel sales and operation of the store fuel bowser
• Maintaining store presentation and merchandising displays
• Assisting with stock, including ordering, receipting, stocktakes and dispatch
• Processing sales and preparing quotes
• Assisting with local deliveries as required

About You

You’ll be someone who enjoys working with people, takes pride in providing great service, and has a genuine interest in agriculture or rural products. You're organised, reliable and comfortable balancing a variety of tasks in a fast-paced environment.

You show initiative, enjoy keeping busy and take a practical approach to supporting customers, your team and the wider store operation.

You're comfortable working across retail and warehouse environments and enjoy hands-on work.

Skills and Experience Required

• Strong customer service and sales experience
• Experience in rural retail or warehousing (highly desirable)
• An understanding of the agricultural industry (highly desirable)
• Strong communication and interpersonal skills
• Good computer skills, including Microsoft Office and POS systems
• Physically capable of handling manual tasks
• A strong commitment to workplace health and safety
• Current driver's licence (essential)
• Forklift licence, or willingness to obtain one

Why Join Norco?

• Be part of a local, community-focused team
• Work in a hands-on and varied role with real customer connection
• Access ongoing learning, development and career pathways
• Enjoy staff benefits including discounts, Fitness Passport, EAP support, paid parental leave and more
• Join a business that genuinely values people, safety and wellbeing

At Norco, we are committed to building a diverse and inclusive workforce.