Merchandise Sales | Retail & Warehouse

Norco Co-Operative Limited; Coffs Harbour; On-site; AUD 42,000 - 55,000; Full time

Job summary

Norco Co-Operative Limited in Coffs Harbour is seeking a committed, hands-on retail team member for a permanent, full‑time role. You will perform sales, customer service, merchandising, deliveries and warehouse duties across the store and yard, supporting local farmers and community customers.

You will engage with customers in the drive‑through area, assist with loading, inventory, and order processing while helping maintain a welcoming, well‑presented store.

Qualifications

• Strong customer service and sales experience.
• Experience in rural retail or warehousing (highly desirable).
• Understanding of the agricultural industry (highly desirable).
• Strong communication and interpersonal skills.
• Good computer skills, including Microsoft Office and POS systems.
• Physically capable of handling manual tasks.
• Strong commitment to workplace health and safety.
• Current driver’s licence (essential).
• Forklift licence, or willingness to obtain one.

Responsibilities

• Providing sales and customer service, including agricultural advice and product recommendations.
• Building strong relationships with customers and supporting repeat business.
• Working across both the retail store floor and warehouse environment.
• Assisting customers in the drive-through warehouse, including loading products into vehicles and trailers.
• Maintaining store presentation and merchandising displays.
• Assisting with stock, including ordering, receipting, stocktakes and dispatch.
• Processing sales and preparing quotes.
• Assisting with local deliveries as required.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Computer skills

POS systems

Tools

Microsoft Office

POS systems

Job description

Norco Co-Operative Limited – Coffs Harbour NSW

Norco is Australia's oldest and largest dairy co-operative, with 131 years of hands‑on experience in Australian dairy and agriculture. Proudly 100% Australian farmer‑owned, we're built from the ground up by the people who work the land.

With two key arms,DairyFoods and AgriSolutions, we're here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions

Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and QLD, Animal Nutrition mills, and an in‑house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses.

Whether customers are growing, breeding, or seeking general or more specialised technical advice, our in‑store and field teams are there to help with their subject matter knowledge and expertise.

About the Role

We have a fantastic opportunity available in our Coffs Harbour retail store for an enthusiastic, reliable and self‑motivated team member to join us on a permanent, full‑time basis.

This is a hands‑on, customer‑facing retail role where no two days are the same, combining sales, merchandising, customer service, deliveries and warehouse duties.

You’ll work closely with local farmers and a wide range of community customers, helping them find the right products and practical solutions for their needs, while working across both the retail store and warehouse.

Our Coffs Harbour site includes a drive‑through, where customers can pull in with vehicles and trailers to be served directly. You’ll play a key role in this space, helping customers quickly and safely with product selection, loading and advice.

You’ll be part of a supportive, down‑to‑earth team who take pride in helping their customers and each other.

Your Day‑to‑Day Activities Will Include:

• Providing sales and customer service, including agricultural advice and product recommendationsBuilding strong relationships with customers and supporting repeat business.
• Working across both the retail store floor and warehouse environment.
• Assisting customers in the drive‑through warehouse, including loading products into vehicles and trailers.
• Maintaining store presentation and merchandising displays.
• Assisting with stock, including ordering, receipting, stocktakes and dispatch.
• Processing sales and preparing quotes.
• Assisting with local deliveries as required.

About You

• You’ll be someone who enjoys working with people, takes pride in providing great service, and has a genuine interest in agriculture or rural products.
• You’re organised, reliable and comfortable balancing a variety of tasks in a fast‑paced environment.
• You show initiative, enjoy keeping busy and take a practical approach to supporting customers, your team and the wider store operation.
• You’re comfortable working across retail and warehouse environments and enjoy hands‑on work.

Skills and Experience Required

• Strong customer service and sales experience.
• Experience in rural retail or warehousing (highly desirable).
• An understanding of the agricultural industry (highly desirable).
• Strong communication and interpersonal skills.
• Good computer skills, including Microsoft Office and POS systems.
• Physically capable of handling manual tasks.
• A strong commitment to workplace health and safety.
• Current driver’s licence (essential).
• Forklift licence, or willingness to obtain one.

Why Join Norco?

• Be part of a local, community‑focused team.
• Work in a hands‑on and varied role with real customer connection.
• Be part of a 100% Australian farmer‑owned co‑operative that has proudly supported farmers, regional communities and Australian agriculture for more than 130 years.
• Grow with us - we invest in our people through ongoing learning, career development and supportive leadership.
• Enjoy staff benefits including discounts, Fitness Passport, EAP support, paid parental leave and more.
• Join a business that genuinely values people, safety and wellbeing.

At Norco, we are committed to building a diverse and inclusive workforce.

As part of our pre‑employment process, the successful candidate will be required to complete a police check and pre‑employment medical, including drug and alcohol screening, with outcomes considered satisfactory by Norco.