Mental Injury Claims Advocate

Itoh Talent Partners; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Itoh Talent Partners is partnering with a government workers' compensation insurer to build a new Injury Advisors team focused on mental injury claims. This role offers the chance to shape how the team operates and make a meaningful difference for workers and employers during challenging times.

You will review evidence, apply legislation, and guide both injured workers and employers with empathy. Start early return-to-work conversations and turn complex information into clear decisions, across a

Qualifications

• Experience handling sensitive and complex workplace issues.
• Ability to apply policy or legislation to real cases.
• Strong evidence gathering and clear outcome documentation.

Responsibilities

• Make liability decisions on mental injury claims by reviewing evidence and applying relevant legislation.
• Support injured workers and employers with empathetic, clear guidance through the process.
• Initiate return-to-work conversations early when safe and appropriate.
• Explain complex information in plain language, both in writing and verbally.
• Engage with a wide range of employers from small businesses to large organisations.

Skills

HR Advisor

Employee Relations

Return-to-Work

Stakeholder Management

Job description

Itoh Talent Partners is partnering with a government workers' compensation insurer to build a new Injury Advisors team focused on mental injury claims. This role offers the chance to shape how the team operates and make a meaningful difference for workers and employers during challenging times.

You will review evidence, apply legislation, and guide both injured workers and employers with empathy. Start early return-to-work conversations and turn complex information into clear decisions, across a